Policy Manager – Digital Commerce & Consumer Policy

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, [Employer hidden — sign up to reveal] creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.

Role Purpose

The Policy Manager will lead and support [Employer hidden — sign up to reveal]'s work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services. The role will focus on consumer protection, product safety, online fraud and scams, platform and seller responsibilities, enforcement, class action suits and the evolving regulatory framework affecting online marketplaces and the provision of digital content and digital services. The postholder will work closely with members, government departments, regulators and Parliament to shape practical, proportionate and innovation friendly policy outcomes that protect consumers and the providers of digital content and digital services while enabling responsible growth of a range of online marketplace business models.

Key Responsibilities

• Policy Development & Advocacy: Lead [Employer hidden — sign up to reveal]'s policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms. Monitor, analyse and respond to UK legislative and regulatory developments. Develop evidence based policy positions. Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions. Engage with government departments, regulators and enforcement bodies, and parliamentarians.
• Member Engagement: Convene and manage member working groups. Act as a trusted policy lead for members. Balance and broker consensus across members. Identify emerging policy issues.
• Stakeholder Management: Build and maintain strong relationships with policymakers, regulators, consumer bodies and other trade associations. Represent [Employer hidden — sign up to reveal] at external events, roundtables, conferences and meetings. Support communications and public affairs activity.
• Cross‑company Collaboration: Work closely with colleagues across [Employer hidden — sign up to reveal] on competition, digital regulation, fraud, sustainability, data, and international engagement.

Skills, Knowledge and Expertise

• Core Competencies: Strong interpersonal skills, highly effective communicator, self-motivated, team player, able to articulate benefits of [Employer hidden — sign up to reveal].
• Essential Knowledge and Experience: Proven experience building relationships with stakeholders, developing workplans and delivering to deadlines. Intellectually curious. Strong understanding and interest in UK policy and political landscape. Solid grasp of Whitehall and UK Parliamentary process.
• Desired Knowledge and Experience: Proven track record of coordinating events. Understanding of the role of trade bodies. Comfortable working with complex regulatory areas. Experience presenting and speaking in public forums.

Additional Information

This is a full time role based out of [Employer hidden — sign up to reveal]'s London offices, however [Employer hidden — sign up to reveal] operates a flexible working policy. The successful candidate must have permission to work in the UK prior to the commencement of employment. The salary range for this role is £33,000-£43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits.

Application Instructions

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