Supervisor - Covent Garden

About The Role

Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.

What you'll do:

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience.
• Assist in all tasks to ensure the smooth running of the store.

Who you'll be:

• Engaging with excellent communication skills and flourish in a customer-facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer-facing environment.

What's in it for you?

• Free clothing allowance.
• Generous colleague discount up to 70%.
• Financial and Wellbeing assistance.
• Enhanced Maternity package.
• Virtual GP service – unlimited access 24/7.
• Plus much more!

About You

If you want to join us and create moments that matter, we’d love to hear from you.

About Us

[Employer hidden — sign up to reveal] London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, [Employer hidden — sign up to reveal] has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each [Employer hidden — sign up to reveal] collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of [Employer hidden — sign up to reveal] in 2017, a listed retail conglomerate owning Phase Eight, [Employer hidden — sign up to reveal] London & Whistles in the UK, we have seen growth and development prospects across the business.

[Employer hidden — sign up to reveal] Inclusion and Diversity statement of commitment: At [Employer hidden — sign up to reveal], we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.