Key Accountabilities

Profit

• Proactively generate and convert wedding and event enquiries into confirmed bookings through prompt replies to email enquiries, phone calls and effective show rounds.
• Upsell resort features including spa experiences, golf packages, private dining and accommodation to maximise total event spend.
• Work with the hotel management team to monitor and analyse sales performance, marketing strategies and booking trends to identify opportunities for growth and improvement.
• Collaborate with the finance team to ensure accurate pricing and invoicing of events.
• Collaborate with the sales team to manage availability and ensure decisions are made with business acumen.

People

• Act as the main point of contact for all wedding and event enquiries, delivering a seamless and personalised planning journey.
• Build strong working relationships with internal operational departments to ensure flawless event delivery.
• Represent the resort with professionalism and adopt a guest focused service approach.
• Support a culture of excellence and teamwork within the sales and events team, leading by example and sharing best practices.

Product

• Create bespoke wedding & event proposals promptly and accurately, showcasing the resort's unique offerings and tailoring each experience to suit the client's vision and expectations.
• Ensure that a proactive chasing system is in place for all potential new business, live enquiries & existing clients.
• Ensure that all wedding & event bookings have signed contractual agreement in place.
• Maintain detailed knowledge of the resort's venues, menus, packages and enhancements to confidently guide client choices.
• Work with the marketing specialist to ensure that all event materials, brochures and digital content are up to date.
• Gather and respond to client feedback to continually refine the wedding and events offering.
• Oversee all wedding & event details from inception to completion, including venue setup, décor, timeline management and co-ordination throughout the day.

Planning

• Ensure that functions sheets for weddings & events are completed in an accurate and detailed fashion, distributed on the agreed day of the week and any amendments sent to all departments immediately.
• Coordinate with the operations team to ensure smooth execution of all weddings and events, with thorough communication and handovers completed.
• Prepare reports for discussion at weekly sales meetings.
• Maintain accurate records of all enquiries, bookings, and client communications using the resort's systems.
• Contribute to the annual sales and marketing plan for weddings and events, helping to shape campaigns and promotions.
• Keep up to date with industry trends, competitor activity, and customer preferences to keep the resort ahead of the curve.

How to Apply

Please send a copy of your CV with a covering note to Samantha Bond, Hotel Manager via email: [Employer hidden — sign up to reveal]