Description

• Service Lifecycle Management - Oversee the design, implementation, operation, and improvement of IT services.
• Stakeholder Collaboration - Engage with business and technical stakeholders to ensure service alignment.
• Service Strategy - Develop and implement service strategies, plans, and processes.
• Performance Monitoring - Monitor service performance using KPIs.
• Capacity Management - Ensure sufficient capacity for current and future demands.
• Continuous Improvement - Drive initiatives for efficiency and reliability.
• Incident and Problem Management - Manage resolution processes.
• Change Management - Oversee change activities to minimize disruption.
• Service Reporting - Produce regular performance reports.
• Budget Management - Ensure cost-effective delivery.
• Compliance and Risk Management - Ensure compliance with regulations.

Requirements

• 8 Years total IT experience with 5 years relevant IT Service Management experience.
• Diploma in BE/BTech/MTech/MSc in Computer Science/IT or equivalent.
• ITIL, PMP or other relevant certifications are highly desirable.
• Strong understanding of IT service management frameworks.
• Excellent communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.
• Analytical and problem-solving skills.
• Experience in managing service performance metrics and KPIs.
• Knowledge of incident, problem, and change management processes.
• Budget management and financial acumen.
• Knowledge of distributed compute systems, especially virtualization platforms, is preferred.

Skills

Mandatory Skills: Major incident management, Stakeholder Management

Application

Apply via the form on this page. Upload CV (MS Word or PDF, under 10 MB) and fill in required fields.