Service Desk Support Coordinator

Job Overview

This role is central to the delivery of excellent IT services at [Employer hidden — sign up to reveal]. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at [Employer hidden — sign up to reveal]. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

How to apply

To find out more about any of the vacancies advertised, please download the candidate pack for the post you are interested in. Complete the diversity monitoring form and send a CV and covering letter to [Employer hidden — sign up to reveal] by the stated closing date, explaining concisely how you match the requirements of the role.

Alternatively, you can send your application by post to arrive by the closing date. Please address your application to:

HR Manager
[Employer hidden — sign up to reveal]
63 Lincoln's Inn Fields
London
WC2A 3JW

All applications will be acknowledged, but if you have not heard from us again within a fortnight of the closing date, please assume that you have not been shortlisted for interview on this occasion. Unfortunately we are unable to respond to general enquiries about employment opportunities. Each vacancy is advertised on this website as well as through other recruitment methods.

Read our recruitment privacy notice to learn how we handle your personal data.

We reserve the right to close the advert early if we receive sufficient applications. To avoid disappointment, you are advised to submit your application as soon as possible.

Additional Information

The closing date for applications is 23:59 on 26 April 2026. First stage interviews are due to take place on 6 May 2026 with final stage interviews scheduled for 14 May 2026.

Download the candidate pack: Candidate Pack PDF