Captain – Marine Operations

About Us

[Employer hidden — sign up to reveal] is part of the [Employer hidden — sign up to reveal] division of the [Employer hidden — sign up to reveal], a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

About the Role

As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team!

Why Join Us?

• Ongoing training and fully supported CPD opportunities
• A competitive death in service benefit
• Opportunities for career progression within a global organisation
• Strong team culture with regular social engagement
• Access to free and discounted experiences and products
• Well established, reputable brand in the maritime industry
• Exposure to diverse operations from sightseeing cruises to private charters

Essential Duties & Responsibilities

• Ensure Company standards in terms of safety for passengers on the River Thames.
• Comply with SMS regulations and ensure crew follow them.
• Provide onboard safety training for all crew members.
• Navigate vessels safely in accordance with passenger plan and PLA by-laws.
• Safe mooring with caution for embarking/disembarking passengers.
• Provide vessel safety announcement at each pier.
• Conduct safety crew briefing before service.
• Account for and safely embark/disembark passengers at recognised locations.
• Carry out daily vessel log checks with attention to safety equipment and engines.
• Report maintenance checks or incidents per SMS.
• Check fuel levels and fuel vessel before service.
• Ensure adequate fresh water supply for passengers.
• Keep vessel clean and tidy per SMS and London Port Health regulations.
• Provide best customer experience while sightseeing with [Employer hidden — sign up to reveal].
• Lead by example, well presented in Company uniform.
• Promote onboard sales and other Company products.
• Be an Ambassador for RESPECT Service System & Values.

Requirements & Qualifications

Successful applicant must be signed off on specific vessels during probation: MV Westminster, Mayflower Garden, Jessica, Amy, Princess Rose, City Alpha, City Gamma and Millennium of London. Able to act as mate across entire fleet.

Educational Level/Qualifications

• SCTW95 Seaman Certificate.
• BML (Boat Master’s Licence) Tier 1 & 2.
• LKE (Local Knowledge Endorsement).
• RYA PB2 (Power Boat Level 2).
• Large Passenger Vessel endorsement (LPV).

Experience/Knowledge Required

• Experience operating as Captain of large passenger vessels for 2 years.
• Knowledge of vessel maintenance and engineering.
• Able to provide Thames commentary between Westminster and Greenwich.

Desirable

• Full understanding of Health & Safety afloat and ashore and SMS implementation.
• Experience in hospitality industry.
• Promote brand image of [Employer hidden — sign up to reveal].
• Experience of River Thames commentary/guiding.
• Signed off on entire [Employer hidden — sign up to reveal].

Personal Skills Required

• Excellent communication skills for great customer service.
• Willingness to learn and progress.
• Ability to write and speak English to required level.
• Act with integrity at all times.
• Deliver excellence through customer satisfaction.
• Work with empathy.
• Professional attitude.
• Calm under pressure.
• Excellent numeracy and literacy skills.
• Reliable and punctual.
• Highly organized.
• Able to work under direction and follow chain of command.
• Flexible to work at any Company location.
• Company focused and self-motivated.
• Problem solver.

Equal Opportunities

As an equal opportunities’ employer, we are committed to equal treatment and do not condone discrimination. We aspire to create a diverse and inclusive environment.