Job Description

Department: Human Resources
Reporting to: Director of Human Resources
Grade: 2

Who we are: We are the UK’s biggest port, central to the country’s economy and ambitions for growth. We connect the UK to the world, but we are much more than a conventional port. We are driven by our purpose to protect and improve the 95 mile stretch of the tidal River Thames – from Teddington Lock on the border of Surrey, through the heart of London, Kent, Essex and out to the North Sea.

The role: We’re looking for an experienced Change Management Lead to play a pivotal role in shaping and delivering people‑centred change across our organisation. This is an exciting opportunity to lead the change approach for major transformation activity, starting with the implementation of our new ERP system, a cornerstone programme for the organisation’s future. If you’re passionate about meaningful engagement, bringing people with you through change, and creating sustainable cultural and behavioural shifts, we’d love to hear from you.

What You’ll Be Doing

• Develop organisational change strategies and frameworks aligned to programme objectives
• Conduct change impact assessments and provide expert recommendations
• Create change plans, roadmaps, and toolkits to support consistent delivery
• Identify risks, dependencies, and cultural barriers to change
• Map stakeholders and design tailored engagement strategies
• Build strong relationships with senior leaders and project sponsors
• Coach leaders to champion and role‑model change
• Partner with Corporate Affairs to deliver clear, inclusive, and timely change communications
• Develop messaging that builds trust and supports adoption
• Ensure communications are accessible and relevant to diverse audiences
• Prepare the organisation for process, cultural, and system changes
• Lead workshops, briefings, and training sessions
• Monitor readiness, adoption, and engagement using data and feedback
• Identify emerging issues and work with project teams to resolve them
• Support benefits realisation and post‑implementation review
• Develop tools, templates, and learning resources
• Coach leaders, managers, and teams on change leadership
• Continuously improve approaches based on learning and best practice
• Work closely with HR, OD, PMO, Technology, and Corporate Affairs
• Support alignment between people, process, and system change
• Contribute to wider transformation governance and insight

What We Are Looking For

• Proven experience leading change and transformation programmes in operational 24/7 organisations
• Experience supporting digital transformation; ERP implementation experience desirable
• Strong stakeholder management across all levels, including executive
• Understanding of change models (ADKAR, Kotter, Lewin)
• Excellent verbal and written communication skills
• Ability to facilitate workshops and engagement sessions
• Resilience, adaptability and the ability to remain calm under pressure

Our Behaviours

You naturally demonstrate our values: One Team – acting with integrity, delivering on commitments, and upholding safety and standards. Do the Right Thing – collaborating, valuing others’ expertise, and supporting colleagues. Always Improving – bringing fresh thinking, learning from mistakes and driving continuous improvement.

Benefits

• 30 days annual leave (plus Bank Holidays)
• Private Medical Insurance (Bupa)
• Generous pension
• Onsite parking with electric charging
• Access to Occupational Health, Mindfulness, Counselling and Physiotherapy
• Cycle to Work Scheme
• Access to MyGymDiscounts

Additional Information

For further information or an informal discussion, please contact Karen Fuller, Director of HR at [Employer hidden — sign up to reveal].

[Employer hidden — sign up to reveal] are not registered with the UK Home Office and do not sponsor candidates who require a visa or work permit to work in the UK, therefore an offer of employment cannot be made unless you currently hold the rights to live and work in the UK.

Apply via [Employer hidden — sign up to reveal].