Job Description

[Employer hidden — sign up to reveal] is a global leader in experience and transportation. Spanning a 100-year history, [Employer hidden — sign up to reveal]’s portfolio includes water- and land-based experiences and ferry services. [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal]’s premier experience division, offers dining and sightseeing cruises through the [Employer hidden — sign up to reveal], Walks, and Devour brands. [Employer hidden — sign up to reveal] UK operates public dining and sightseeing cruises as well as private charters across London and York.

This is a full time, permanent position paying an annual salary of £30,000 plus bonus incentive. Hybrid working available after training period completed.

Essential Duties & Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
• Provide a smooth and professional sales process that befits the [Employer hidden — sign up to reveal] UK brand
• Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels
• Assist in the development of key relationships with 3rd party agents, corporate clients and business partners
• To attend monthly sales meetings to discuss revenue vs budget
• Work with Charter Sales and Manager Head of Events in the development of new products
• Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams
• To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly
• Assist in the launch of new products
• Assist in the database build of a CRM system
• Host viewings and familiarisation visits as required
• Attend charter events when required and 4 per year minimum
• Raise Purchase Orders for charter products
• Attend events representing the brand and to build relationships
• Assist on additional research as required
• Assist with booking Piers and third party vendors
• Additional duties as may reasonably be required

Requirements & Qualifications

• Proven sales experience (minimum 2 years) in an events/travel environment
• Demonstrable experience in end to end events sales and delivery for both corporate and private events including budget tracking
• Excellent Negotiation Skills
• Confident communicator with the ability to quickly build rapport
• Customer services experience both face to face and via telephone
• Excellent written communication skills
• Highly organised with proven ability to deliver to tight deadlines
• Excellent attention to detail
• Aligns behaviours with company values
• Flexible “can do” attitude with the ability to react calmly in pressurised situations
• Availability to work outside of normal office hours including weekends
• Excellent computer software skills (Microsoft Office suite), including diary and database management systems
• Be competent working with new technology and databases
• Confident in provision of management statistics in Managers absence Desirable though non-essential
• Certificates in Events Management
• Boat or Thames River knowledge

Company Values

All employees must commit to upholding our RESPECT values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication, Teamwork.