Customer Services Assistant (Zero hour)

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
London
TYPE
Temporary
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Time Management Teamwork Emotional Intelligence Revenue Protection Queue Management Flexibility

FULL DESCRIPTION

Customer Services Assistant (Zero hour)

[Employer hidden — sign up to reveal] - London, UK

Temporary | On-site | Entry-level

Salary: Not specified

Job Description

KEY RESPONSIBILITIES

  • To ensure all passengers have purchased the correct ticket type for their journey
  • To maintain a high standard of customer experience at all times
  • To organise and manage the customer queuing system at the required piers
  • To support and protect the revenue protection on the required piers
  • To ensure clear communication is delivered to all customers and colleagues
  • Be committed and flexible in your approach to work
  • Ensuring we are committed to providing a punctual and reliable service to our customers

Requirements

QUALIFICATIONS & EXPERIENCE

  • Previous experience in customer facing role ideally from hospitality, retail or tourism background
  • A genuine desire and ability to work with the public in a front line, customer facing role
  • Ability to build rapport with customers and be approachable, knowledgeable and helpful

BEHAVIOURAL COMPETENCIES:

  • Communication
  • Team player
  • Time management
  • Emotional intelligence
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