Director of Sponsored Services and Regulatory Compliance
SKILLS
FULL DESCRIPTION
[Employer hidden — sign up to reveal] (TfL) is seeking a Director of Sponsored Services and Regulatory Compliance to lead the strategic vision and operational delivery of iconic transport services including taxi & private hire regulation, cycle hire, cable car, Woolwich Ferry, London River Services, micromobility, and pedicabs. This high-profile director role involves setting regulatory policy, managing complex stakeholder relationships, driving commercial performance, and leading a directorate of approximately 550 employees. Hybrid working in London. Permanent contract.
About the Role
As Director of Sponsored Services and Regulatory Compliance, you’ll lead the strategic vision and operational delivery of some of London’s most iconic and innovative transport services including the regulation of London’s Taxi & Private Hire industry, Cycle Hire, the Cable Car, Woolwich Ferry, and London River Services. You will also oversee emerging transport modes such as micromobility and Pedicabs, ensuring they are integrated safely and effectively into London’s transport system.
This is a role with real influence. As a [Employer hidden — sign up to reveal] Director, you’ll set regulatory policy, manage complex stakeholder relationships, and ensure compliance across diverse modes of transport. You’ll work closely with the Mayor’s Office, government departments, trade unions, and industry leaders—making decisions that impact millions of Londoners every day.
What You’ll Do
- Be a visible, inclusive leader who inspires high performance and wellbeing.
- Shape and deliver strategy across sponsored services and regulatory compliance.
- Create forward-thinking regulatory frameworks for evolving transport needs.
- Champion new transport modes and ensure safe, effective integration.
- Lead major change programmes and embed a culture of continuous improvement.
- Build strong relationships with senior stakeholders and industry partners.
- Drive commercial performance and governance across complex contracts.
Key Skills
- Proven ability to determine regulatory policy within a large, complex organisation (Essential).
- Strong stakeholder management skills which enable collaborative working and strong working relationships and the ability to manage complex customer and supplier relationships (Essential).
- Previous employment within the Transport Sector or knowledge of operational services and regulatory compliance frameworks under the directorate’s accountability (Essential).
- Extensive experience in strategic leadership and leading major change programmes, including direct line management of senior teams (Essential).
- Experience developing and implementing strategy in a unionised organisation (Essential).
- Excellent communication and influencing skills, with a track record of engaging effectively at Executive or Board level and facilitating joint decision-making within politically sensitive environments (Essential).
- Strong commercial acumen with experience managing and negotiating complex, multi-disciplinary operational services and contracts across in-house and outsourced operations (Desirable).
- Degree educated or equivalent (Desirable).
Additional Information
Location: Palestra House, Endeavour Square, London (Hybrid)
Contract: Permanent
Band: Director
Closing Date: Tuesday 2nd December 2025 at 23:59
Sponsorship: [Employer hidden — sign up to reveal] is currently unable to provide sponsorship for this role.
For a detailed job description, contact James Hodder at [Employer hidden — sign up to reveal]. Apply via the TfL job portal.