Customer Experience Manager
🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Feltham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer service leadership
Team coaching and development
Front-of-house operations management
Complaint handling and service improvement
Proactive customer engagement
Hospitality or retail management experience
Communication and interpersonal skills
Promotion of products and services
FULL DESCRIPTION
Customer Experience Manager
[Employer hidden — sign up to reveal] is seeking a Customer Experience Manager for their brand-new surgery in Feltham. This full-time role is ideal for a customer service superstar with management experience in hospitality or service-led environments.
What You’ll Be Doing
- Lead, coach, and develop the Customer Experience team
- Set the standard for a warm, friendly, and professional customer journey
- Manage day-to-day front-of-house operations
- Handle customer feedback and continuously improve service delivery
- Drive a culture of proactive, high-quality customer engagement
- Support the promotion of products and services, including our Pet Health Plan
About You
- Proven experience in a customer-facing leadership role
- Background in hospitality, retail, or service environments (veterinary experience desirable but not essential)
- Passionate about delivering outstanding customer service
- Confident communicator with strong interpersonal skills
- Proactive, organised, and able to lead by example
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Salary: £15.75ph | Hours: 40 1:4 weekends | Closing Date: 2026-06-05
Apply via this link.
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