About the role

At [Employer hidden — sign up to reveal], our retail shops do more than raise vital income – they bring our communities together and help us provide compassionate care to people living with life-limiting illness. We're looking for a Retail Development Manager to play a key role in our retail growth journey, supporting new shop openings, retail events and existing teams to thrive.

Working closely with the Senior Retail Management Team, you'll:

• Lead the operational delivery of new shop and pop-up shop openings
• Recruit, induct and support shop staff and volunteers so they feel confident and valued
• Plan and deliver engaging retail and community events
• Provide hands-on operational support to shops when needed
• Build strong relationships across retail, fundraising and community teams
• Use insight and data to drive improvement and maximise impact

This is a practical, people-centred role where you'll often be 'on the ground', leading by example and living our values every day.

About you

You'll bring:

• Significant experience in retail management, ideally across multiple sites
• Proven experience opening and launching new retail locations
• A collaborative, supportive leadership style
• Strong organisational skills and the ability to juggle priorities
• A passion for community engagement and purpose-driven retail
• A full UK driving licence and ability to travel across Birmingham
• Experience in charity retail or event delivery is welcomed but not essential.

Why join us?

• Make a real difference through work with purpose
• Be part of a supportive, values-led organisation
• Help shape the future of hospice retail in Birmingham
• Access to learning, development and flexible working
• Flexible and inclusive ways of working
• Competitive salary, generous holiday entitlement
• Wellbeing programmes, Reward Gateway retail discounts & financial tools

For further information or an informal chat, please email: [Employer hidden — sign up to reveal]

For more information, please read the job description.