About the Role

Our hospice’s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across [Employer hidden — sign up to reveal] each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it.

As our Retail Communications Officer, you’ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings – driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You’ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community – and playing a key role in the growth of our retail offering.

What You’ll Be Doing

• Creating and managing campaigns that drive retail income, donations and footfall.
• Building and maintaining a strong retail presence on digital channels.
• Marketing house clearances, furniture collections and new shop launches.
• Supporting volunteer and staff recruitment through compelling storytelling and employer brand content.
• Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity.
• Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops.

What We’re Looking For

• A background in marketing, communications or PR.
• Confidence across digital channels including social media, email and content management.
• Strong creative skills – you can write, design and produce quality content.
• Excellent project management and the ability to manage multiple priorities.
• A collaborative, relationship-driven approach.
• Ideally, experience in retail, charity or income generation marketing (though not essential).

Why Work at [Employer hidden — sign up to reveal]?

At [Employer hidden — sign up to reveal], our people are united by compassion, kindness and a shared commitment to making a difference. By joining us, you’ll be part of an organisation that puts patients, families and people first; values respect, honesty and collaboration; encourages learning, reflection and improvement; supports flexible and inclusive ways of working; and offers the chance to do work that is genuinely meaningful.

How to Apply

For further information about this role please email Head of Communications and Marketing, Louise Allen, at [Employer hidden — sign up to reveal]. For more information, please read the job description. Apply online via the button below.

Apply online