About the Role

At [Employer hidden — sign up to reveal], every item you sort, every customer you greet, and every hour you work helps fund specialist care for local families when they need it most. As the UK Charity Shop of the Year 2024/25, our shops are vibrant, welcoming spaces full of purpose – and you could be at the heart of them.

We’re searching for a Relief Assistant Shop Manager to support our friendly retail teams, primarily at our Dorridge shop and occasionally across Birmingham when needed. If you’re positive, organised, and enjoy working with people, this could be your perfect next step.

Why Work With Us

• A supportive, friendly retail family who value what you bring
• Opportunities to grow your skills and confidence
• A generous benefits package, including enhanced annual leave and retail discounts
• The feel-good factor of knowing your work directly supports local hospice care

Key Responsibilities

• Supporting and stepping in for Shop Managers to keep daily operations running smoothly
• Welcoming, leading and motivating volunteers
• Helping maximise sales and donations so our shops thrive and meet our targets
• Sorting, pricing and displaying pre-loved treasures
• Delivering outstanding customer service to every donor and shopper

What You’ll Gain

• Generous benefits package including enhanced annual leave and retail discount schemes
• The chance to develop new skills and grow your confidence
• The satisfaction of knowing your work directly supports local families
• A supportive, friendly team that values your contribution

How to Apply

Apply online via the link above. For an informal chat, contact Cath D’eath, Regional Retail Manager, at [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is committed to building a diverse and inclusive team. Please complete the Equal Opportunities monitoring form when applying.