Job Description

Are you looking for a rewarding career in hospitality? At [Employer hidden — sign up to reveal], we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Receptionist at [Employer hidden — sign up to reveal], are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

About Balmoral Arms

The Balmoral Arms is brimming with character both the building and its team. Known for its charm, proper Scottish hospitality and lively music scene, the Balmoral Arms is popular with locals and guests. That's why the team pride themselves on providing quality service with a friendly approach, worthy of the inn's AA awarded four star inn accolade.

Located in the village of Ballater at the heart of Royal Deeside, the Balmoral Arms Inn is at the eastern gateway to the Cairngorms National Park, just 43 miles west of Aberdeen. The area even has the royal seal of approval, with the Queen's summer home of Balmoral Castle down the road.

The location is ideal for outdoors lovers, with seasonal skiing at the nearby Lecht ski centre or Glenshee, and opportunities for hiking and biking the mountains in better weather.

Three Reasons to Choose a Career with [Employer hidden — sign up to reveal]

1. Destination locations – Scotland provides a sought-after quality of life, ideal for outdoorsy types.
2. Talent development – We always aim to progress staff internally where possible.
3. Shaped by our values – We share the spirit of Scotland through our values.

Additional Details

• Job Ref: CH2794
• Branch: Balmoral Arms
• Location: Ballater
• Salary/Benefits: Living wage plus TRONC
• Contract type: Permanent
• Hours: Full Time
• Shift pattern: Mornings, Evenings and Weekends
• Hours per week: 25-40
• Date posted: 05/05/2026
• Closing date: 07/06/2026