NetSuite Support Administrator

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women. Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. [Employer hidden — sign up to reveal] addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

About the role

This role sits within the Systems Support team and provides day‑to‑day operational support for NetSuite and other finance related platforms. The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business systems. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

Responsibilities

• Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
• Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards.
• Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
• Troubleshoot system issues and coordinate with third party partners or NetSuite support where required.
• Uphold [Employer hidden — sign up to reveal]’s core values and standards, promoting its ethos and mission statement.
• Ensure familiarity with and adherence to all [Employer hidden — sign up to reveal] policies and procedures, especially the code of conduct and safeguarding.

Requirements

• Proven experience supporting NetSuite in a production environment, including day‑to‑day administration and user support.
• Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice.
• Hands on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports.
• Experience supporting business users with NetSuite queries, incidents, and service requests, including troubleshooting and root‑cause analysis.
• Desirable: Experience supporting HRIS platforms, fleet management systems, or similar enterprise tools.
• Desirable: Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
• Desirable: Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
• Desirable: Experience in a not‑for‑profit or complex, multi‑country operating environment.
• Desirable: Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.

Benefits

• 25 days’ annual leave plus 8 statutory holidays
• Non-contributory life assurance
• Private medical insurance
• Pension contributions matched by [Employer hidden — sign up to reveal] up to 5%
• Emergency medical insurance while travelling overseas
• Flexible working policy

How to Apply

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 20th May 2026. Applications without a cover letter tailored to this position will not be considered. [Employer hidden — sign up to reveal] reserves the right to amend the closing date depending on the number of applications received.

[Employer hidden — sign up to reveal] is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. [Employer hidden — sign up to reveal] is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives. [Employer hidden — sign up to reveal] is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.