Job Description

We are recruiting a motivated and compassionate Individual Placement and Support (IPS) Service Manager - Primary Care to lead and support the delivery of the programme. This role is responsible for ensuring a high‑quality, person‑centred service that is delivered with respect, empathy and integrity, supporting individuals to gain and progress in sustainable employment.

Working closely with the Operations Manager, you will be accountable for achieving high performance levels, excellent customer service standards and full contractual compliance. You will ensure delivery aligns with IPS Fidelity Review best practice, supporting the smooth day‑to‑day delivery of the contract within a complex, multi‑stakeholder environment.

Key Responsibilities

• Lead, motivate and support an operational team to deliver high‑quality IPS services that support individuals into work.
• Recruit, retain and develop Employment Specialists, ensuring staff are engaged, skilled and supported.
• Manage performance against targets, KPIs and service standards using [Employer hidden — sign up to reveal]’s Performance Management Framework.
• Provide regular coaching, observations, reviews and personal development planning for team members.
• Ensure delivery meets IPS Fidelity Review standards and best‑practice requirements.
• Build and maintain effective relationships with referral partners, NHS and health‑based stakeholders to maximise referrals.
• Manage the complexities of a mobile workforce, ensuring effective communication and consistent leadership.
• Monitor service quality, including complaints, feedback and continuous improvement actions.
• Ensure accurate and timely performance reporting, data integrity and effective use of systems such as eSyncs.

About You

• A confident, supportive and results‑driven people manager.
• Able to lead with empathy, integrity and professionalism.
• Strong communicator with the ability to engage staff, partners and stakeholders.
• Resilient and proactive, with the ability to manage competing priorities.
• A collaborative team player with strong personal initiative and drive.
• Comfortable working in complex, public‑policy‑driven environments.

Experience

• Proven experience of people management within employability, welfare‑to‑work or health‑related services.
• A track record of achieving performance outcomes in target‑driven or payment‑by‑results environments.
• Experience working with or alongside NHS, health or wellbeing partners.
• Knowledge of IPS principles, employability services or related support models (desirable).
• Experience managing data, MI reporting and financial or budgetary responsibilities.

Additional Information

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else’s ideas or experiences, or AI‑generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At [Employer hidden — sign up to reveal], safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [Employer hidden — sign up to reveal] or call us on [contact hidden].

Examples include:

• Meeting the hiring manager or touring the venue in advance.
• Extra time for tasks.
• Interview questions shared beforehand.
• Accessibility software or equipment for assessments.

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

[Employer hidden — sign up to reveal] is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All [Employer hidden — sign up to reveal] colleagues will work in line with the Health and Safety at work act and the [Employer hidden — sign up to reveal] Health and Safety Policy.

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[Employer hidden — sign up to reveal] Company
Lee House
90 Great Bridgewater Street
Manchester
M1 5JW
T: [contact hidden]
E: [Employer hidden — sign up to reveal]