Key Responsibilities

• Coordinate and deliver advice, guidance and training to unemployed individuals, working closely with JCP, local partners, employers and training providers.
• Deliver one‑to‑one and group interventions including assessments, inductions, job search and employability sessions.
• Identify learning needs, barriers and progression routes while maintaining high standards of data security and accurate record‑keeping.
• Support customers to create up‑to‑date CVs, plan training pathways, access referrals and engage regularly through face‑to‑face and digital contact.
• Prepare resources, facilitate group learning, evaluate sessions and provide tailored support to help customers progress.
• Report safeguarding concerns promptly and appropriately.
• Contribute to wider team activity including tender writing and development of new services.
• Work in line with Health & Safety legislation and organisational policies.

About You

• Warm, professional and able to build strong rapport with a diverse customer base.
• Confident working under pressure in a target‑driven environment.
• Flexible, adaptable and willing to travel or work occasional unsociable hours.
• Self‑motivated with strong integrity and a positive, solutions‑focused approach.
• Able to represent and promote organisational values and services effectively.
• Comfortable challenging constructively and negotiating when required.
• Highly organised with strong time‑management skills.
• Professional, articulate and committed to making a positive difference.

Skills Required

• Experience in sales, customer service or the Employment and Skills sector.
• Strong IT capability including MI systems, spreadsheets, email and diary management.
• Excellent knowledge of the local labour market, recruitment methods and growth sectors.
• Understanding of Employment & Skills provision, training routes and national guidance standards.
• Ability to work to KPIs and challenging targets.
• Strong administration, accuracy, numeracy and literacy skills.
• Effective networking and promotional skills.
• Problem‑solving ability and confidence working both independently and as part of a team.

Additional Information

[Employer hidden — sign up to reveal] Company is committed to safeguarding. All appointments follow Safer Recruitment Procedures, including a DBS check. We are unable to provide sponsorship for work permits or visas. For adjustments, contact [Employer hidden — sign up to reveal] or call [contact hidden]. [Employer hidden — sign up to reveal] is proud to support Ban the Box and is committed to increasing workforce diversity.