Job Description

[Employer hidden — sign up to reveal] Company’s (GC) Employment team is currently recruiting a Information, Advice and Guidance (IAG) Advisor - in Custody to provide high-quality, labour market-informed careers advice and support. IAG Advisors work with offenders in custody from the start of their sentence, up to preparing for release, with the aim of helping prevent cycles of re-offending. They help those in custody to set education, skills, and work-related goals, develop employability skills, and search for and apply for jobs as they prepare to transition back into the community. They also work with employers to help offenders increase their knowledge of the labour market and promote more sustained employment outcomes.

This role is based at HMP Hewell.

Key Responsibilities

• Deliver personalised IAG advice that aligns with each customer’s unique needs, promoting career development, independence, and long-term learning or employment outcomes.
• Oversee a varied caseload of customers, working towards performance targets with a focus on securing sustained employment or educational progression.
• Utilise up-to-date labour market intelligence and employer networks to guide customers toward meaningful and lasting job opportunities.
• Establish and nurture productive relationships with key stakeholders, including prison governors, uniformed staff, and partner agencies, to ensure a consistent pipeline of eligible customers.
• Provide flexible, customer-centred support through platforms such as the Virtual Campus, group workshops, and in-person sessions.
• Create detailed and impactful action plans for each customer, ensuring initial engagement meets satisfaction benchmarks and sets a clear path forward.
• Work closely with colleagues across mainstream services (e.g., National Careers Service) to enhance tracking of customer outcomes and streamline evidence collection.
• Adhere to all requirements of the Prison Service DPS contract and consistently exceed standards set by the Skills Funding Agency, Ofsted, and Matrix.

About You

• Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a commitment to achieving the CDI Licence to Practice.
• Demonstrate the ability to excel in a target-driven environment, consistently working towards positive outcomes for Prison Service customers.
• Deliver high-quality one-to-one and group sessions, meeting or exceeding Grade 2 standards in careers information, advice, and guidance.
• Confidently use digital platforms and online tools: including the Virtual Campus, to provide accessible and effective IAG services.

Skills Required

• Ideally possess recent experience delivering employment or learning outcomes within a custodial environment, particularly in a performance-driven setting.
• Demonstrated ability to work effectively with individuals who are currently in custody or have previous offending histories.
• Skilled in providing high-quality one-to-one and group career guidance sessions, consistently achieving at least a Grade 2 standard.
• Hold an NVQ Level 3 or 4 in Advice and Guidance, DipCG, or an equivalent qualification, with a proactive approach to meeting CDI Licence to Practice requirements.

Additional Information

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, your application may be withdrawn.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd).

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If you need reasonable adjustments, please contact [Employer hidden — sign up to reveal] or call [contact hidden].

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