Job Description

[Employer hidden — sign up to reveal] Company’s ([Employer hidden — sign up to reveal]) Employment team have an exciting new opportunity for a Support Assistant to provide support to participants to engage with CFO Evolution programme/activities, support to CFO Evolution Support Workers in Custody and Evolution Wing Facilitators.

Key Responsibilities

• Act as the main point of contact at the hub/CFO Wing, offering a welcoming and supportive service.
• Resolve access issues quickly to minimise disruption for participants.
• Take ownership of participant queries and problems relating to hub facilities.
• Maintain full awareness of hub content, interventions and partner‑led support.
• Escalate issues to support workers or the Hub Manager when needed.
• Coordinate incoming referrals, including Through the Gate referrals.
• Manage reception duties, greeting participants and visitors professionally.
• Oversee office administration tasks including post, room bookings, paperwork and diary management.

About You

• Warm, approachable and able to build rapport with a wide range of people.
• Comfortable working in a busy environment with participants facing multiple barriers.
• Flexible and willing to work occasional unsociable hours.
• Able to work under pressure and towards challenging targets.
• Strong team player with excellent interpersonal skills.
• Willing to undertake training and develop within the role.
• Confident minute‑taker for a variety of meetings.

Skills Required

• Strong customer service, organisational and IT skills.
• Good working knowledge of Microsoft Office and administrative systems.
• Ability to use computerised management information systems and spreadsheets.
• Skilled in managing records accurately, including referrals and participant interactions.
• Capable of handling petty cash, payments, vouchers and invoice checks in line with finance procedures.
• Effective communication skills to support participants professionally.
• Experience working with individuals facing barriers to employment or progression (advantageous).
• Ability to maintain excellent relationships with colleagues, participants and external partners.

Additional Information

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else’s ideas or experiences, or AI‑generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At [Employer hidden — sign up to reveal], safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [Employer hidden — sign up to reveal] or call us on [contact hidden].

Examples include:

• Meeting the hiring manager or touring the venue in advance.
• Extra time for tasks.
• Interview questions shared beforehand.
• Accessibility software or equipment for assessments.

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

[Employer hidden — sign up to reveal] is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All [Employer hidden — sign up to reveal] colleagues will work in line with the Health and Safety at work act and the [Employer hidden — sign up to reveal] Health and Safety Policy.

Company Information

[Employer hidden — sign up to reveal] Company
Lee House
90 Great Bridgewater Street
Manchester
M1 5JW
T: [contact hidden]
E: [Employer hidden — sign up to reveal]