Volunteer Coordinator

Job Purpose

[Employer hidden — sign up to reveal] is looking for a passionate and dedicated individual to join our team as the key lead for our 100 plus volunteers as a Volunteer Coordinator. You will oversee implementation of recommendations contained in our volunteering review undertaken by an external consultant in 2024. In this pivotal role, you will be responsible for managing the full volunteer lifecycle from recruitment and training to policy development, performance support, and reward and recognition. Your work will be essential in driving our mission forward by involving volunteers and fostering a strong culture of community service and collaboration. As Volunteer Coordinator, you will work closely with a diverse volunteer base, designing meaningful opportunities that increase engagement, satisfaction, and long-term retention. You will also play a key role in shaping internal systems and processes that ensure excellent volunteer experience. You must be a confident communicator, highly organised, and naturally collaborative, with a genuine passion for volunteering and commitment for building positive relationships at all levels. This is a fantastic opportunity to make a real and lasting impact in the community by empowering volunteers and cultivating a spirit of collaboration, purpose, and service.

Key Responsibilities

Volunteer Recruitment and Training

• Develop and implement inclusive recruitment strategies that attract a diverse pool of passionate volunteers with varying skills and lived experiences.
• Lead the end-to-end volunteer recruitment process, including promotion of opportunities, screening, interviewing, and matching candidates to suitable roles based on their interests, availability, and skill sets.
• Deliver engaging volunteer orientation sessions and provide ongoing training tailored to specific roles and projects, ensuring volunteers understand the organisation’s mission, values, safeguarding responsibilities, and expectations.
• Maintain accurate and up-to-date volunteer records, including personal details, training completion, and hours logged, using an efficient volunteer management system or database.
• Coordinate and manage volunteer scheduling across programmes and events to ensure appropriate coverage and representation.
• Create and update volunteer training manuals and materials, incorporating feedback and best practices to maintain relevance and effectiveness.

Volunteer Management

• Act as the primary point of contact for all volunteers, responding to inquiries, providing information, and addressing concerns in a timely and professional manner.
• Provide regular supervision and check-ins, providing feedback and support to promote volunteer motivation, wellbeing, and performance.
• Create clear communication channels (e.g. monthly newsletters, group chats, and feedback surveys) to keep volunteers informed, connected, and engaged.
• Develop and maintain comprehensive volunteer policies, procedures, and safeguarding practices that reflect legal requirements and sector best practices.
• Monitor volunteer satisfaction and programme outcomes, using surveys, feedback sessions, and reporting to evaluate effectiveness and inform strategic improvements.
• Represent [Employer hidden — sign up to reveal] at community events, outreach activities, and networking forums to promote volunteering opportunities and grow the programme’s reach.
• Stay abreast of relevant legislation, national standards, and trends in volunteering to ensure compliance and continual improvement.
• Collaborate with internal teams to ensure volunteers are fully integrated into programmes and supported as valued team members.
• Provide general operational and administrative support as required to ensure smooth delivery of volunteer-related activities.
• Evaluate the effectiveness of the volunteer programme through regular data collection, impact analysis, and volunteer feedback.

Volunteer Engagement and Recognition

• Create and implement a structured volunteer recognition framework that acknowledges and celebrates the contributions of volunteers through a variety of initiatives.
• Collaborate with external partners (e.g., local councils, voluntary sector organisations, educational institutions) to build strong relationships and strengthen volunteer recruitment channels and expand outreach.
• Build and maintain positive relationships with volunteers through regular engagement, inclusion in team activities, and opportunities for development.
• Develop partnerships with local businesses, schools, universities, community groups, and faith-based organisations to expand recruitment opportunities.
• Provide access to relevant training, upskilling workshops, or leadership roles within the volunteer programme.

Person Specification

Essential Skills and Experience

• Previous experience in volunteer management or working with volunteers.
• Experience in recruiting through various channels.
• Proven experience of coordinating volunteers or line management of other staff
• Experience in setting targets and monitoring the performance of staff or volunteers.
• Excellent interpersonal skills, with proven experience in liaising with a wide range of people from volunteers to external stakeholders.
• Excellent IT skills including the use of Microsoft Office applications.
• Excellent communication skills, both written and oral.
• Excellent organisational skills and attention to detail, with the ability to prioritise own workload and work autonomously and as part of a team.
• Adaptability to changing and emerging needs as projects develop demonstrating flexibility and resilience in challenging situations.
• Experience in building and maintaining strong relationships with partner organisations and developing contacts and networks across a wide range of local services.
• Strong organisational and time management skills, with the ability to multitask and prioritise workload.
• Experience in establishing and building relationships with external organisations.
• Clear commitment toward diversity and inclusion.
• Familiarity with issues affecting Black Caribbean and African community, particularly in health and well-being.

Desirable

• Clean full UK Driver’s licence holder.
• Experience of working in the Voluntary Community Faith and Social Enterprise (VCFSE) sector.

How to Apply

To apply for this role please submit your CV and personal statement (no more than two pages) to [Employer hidden — sign up to reveal]. You need to complete our standard application form and a diversity questionnaire. All documents should be emailed to [Employer hidden — sign up to reveal] at [Employer hidden — sign up to reveal], making sure to put the job reference: CAHN062025. Please ensure all application documents are provided in a word document format. This is to allow for the recruitment team to anonymize documents before sending to the shortlisting panel. We do not consider incomplete applications. Applications will be reviewed, and interviews offered, on an ongoing basis. [Employer hidden — sign up to reveal] reserves the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.

Application links: Application form | Diversity questionnaire