Business Infrastructure Analyst

Job Introduction

About the role

We're currently looking for a Business Infrastructure Analyst to join our IT team based in the Colchester Area. The role is a hybrid working role.

The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements.

Main responsibilities

• Provide operational and technical guidance on existing IT Infrastructure Services, and new business solutions to ensure compliance with IT Standards and Security Policies where appropriate.
• Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed.
• Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards. This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery.
• Provide ownership for incident management and support for business requests either directly, through the wider IT team, partners and other 3rd parties that includes a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached.
• On-board and support new acquisitions and business changes, such as.
• Embrace, up-skill and promote the benefits of new technologies. For example HCS, Meraki and O365.

Please note : This role involves regular travel to the Corporate Centre, Regional Offices, and operational sites, and will require out-of-hours work, ie overnight, weekends, and public holidays.

Experience & qualifications

• A relevant professional qualification or be able to demonstrate the appropriate experience within an equivalent role
• Experience of working in an Infrastructure and/or Service Delivery role
• Experienced coordinating activities for others (colleagues or suppliers)
• Project Management experience
• Supplier Management experience
• Service Delivery framework knowledge (e.g. ITIL) is desirable
• Experience in delivering services in line with SLAs and working with third parties
• Technical skills, including desktops, laptops, thin clients, locally installed software, enterprise applications (e.g. SAP, Fortek, VAS), connected devices (e.g. printers), WAN, LAN (e.g. Meraki hardware), telephony (e.g. PBX, HCS, Contact Centre), data cabling, comms rooms, patching, UPS, and environmental controls (e.g. Air Con, Power etc)
• A broad understanding of Network security

Why [Employer hidden — sign up to reveal]

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the [Employer hidden — sign up to reveal] Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

[Employer hidden — sign up to reveal] is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

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[Employer hidden — sign up to reveal] Trading Limited

[Employer hidden — sign up to reveal] Trading Limited

Attached documents

• [Employer hidden — sign up to reveal] Employee Benefits.pdf

Additional Information