About the Role

To be a member of the ISC’s Student Experience Team with responsibility for data management, assessment processes and academic administration. To implement [Employer hidden — sign up to reveal] Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will be operationally managed by the Senior Data & Operations Coordinator and work in a matrix structure.

Key responsibilities include:

• Maintain Centre’s datasets and student results, ensuring accuracy and currency.
• Produce reports for the Centre Director/other members of the team.
• Ensure [Employer hidden — sign up to reveal] Group policies and standard operating procedures are followed.
• Support management teams in preparation for quality assurance and enhancement activities, and organisation of Assessment Boards.
• Act as a lead on areas of assessments and academic administration, as agreed by the Senior Data & Operations Coordinator.
• Assist centre managers with implementation of assessment standards and regulations.
• Provide excellent administrative service to support the centre’s exam timetable.
• Organise the release of assessment screens semesterly.
• Organise and assist with invigilation of assessments.
• Organise verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure various systems (Wiseflow, Inspera, Turnitin) are reviewed and updated.
• Log and ensure accuracy of academic misconduct documentation and participate in academic misconduct committee.
• Ensure understanding of visa compliance procedures and contribute to compliance.
• Assist in organisation of student registration at all intake points, including late arrivals.
• Support Student Experience Team in contacting absent students and inform parents/agents when necessary.
• Be a key point of contact for students, dealing professionally with enquiries.
• Work as part of a team to support registration, arrivals, induction, activities, events.
• Ensure professional and timely information to external stakeholders (parents, sponsors, guardians, agents, [Employer hidden — sign up to reveal] Group colleagues, partner university).
• Liaise with central teams for continuous improvements.
• Any other duties as required.

About You

• GCSE English and Maths at grade C and above or equivalent (Essential)
• Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently)
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

About Us

[Employer hidden — sign up to reveal] Group is a leading international education provider dedicated to helping students worldwide create a brighter future. With university partnerships and face-to-face, online, and hybrid [Employer hidden] programmes, we provide resources and guidance for student success. Our Insendi platform delivers innovative digital learning experiences.

Organisational Compliance

[Employer hidden — sign up to reveal] Group is proud of its high standards in safeguarding. Checks: Criminal Background Check, References, ID and Right to Work, Education Verification. [Employer hidden — sign up to reveal] Group is an equal-opportunity employer.

We adopt a rolling recruitment process – please apply as soon as possible.