Quality Assurance & Compliance Officer

Job Description

Are you a strong communicator with a passion for developing positive relationships? Are you self-motivated, solution focussed and organised? Do you thrive on a varied workload, making a difference and improvements to services? Look no further! An exciting opportunity has arisen within the Strategic Procurement Team for a Quality Assurance & Compliance Officer. This is a fixed term contract covering maternity leave - the expected duration of the contract is 12 months but will be reviewed periodically with the post holder. The Council takes a strategic corporate approach to the commissioning and contracting of Adult and Children’s services. As such it will take a robust approach to assessing the quality of care provided by services and the provider’s compliance within the scope of their contract. The successful applicant will oversee a portfolio of contracted care providers, working collaboratively with them and support service providers (including Older People’s Care Homes, Children’s Residential Care, Homecare, and Day Opportunities), and with Council teams and external partners. You will deliver effective quality assurance and compliance processes that continually improve the quality of commissioned care and support services.

Key Responsibilities

• Oversee a portfolio of contracted care providers
• Deliver quality assurance and compliance processes
• Work collaboratively with providers, Council teams, and external partners
• Assess quality of care and contractual compliance
• Drive continuous improvement in commissioned services

Requirements

• Demonstrable experience with quality management systems and quality assurance practices
• Experience working with service providers to improve quality and assure contractual compliance
• High personal standards of self-discipline, enthusiasm, and effective communication skills
• Ability to work in a busy, highly motivated team

Benefits

• Competitive salary of up to £40,777
• 27 days annual leave (rising to 32 after 5 years) plus bank holidays
• Generous Pension Scheme through LGPS
• Flexible working including home working part of the week
• Employee benefits including discounts, online GP, physiotherapy

Additional Information

The Council offers visa sponsorship only for specific roles where necessary; this role is not guaranteed sponsorship. Applicants must have the right to work in the UK. For more details, see the Job Description and Person Specification in the Supporting Documents. Apply via the North East Jobs website.