About the Role & Team

This role plays a key part in supporting the continued growth of the [Employer hidden — sign up to reveal]. As a Travel Operations Coordinator, you’ll provide hands‑on operational support and help the team deliver important projects and initiatives that keep our business running smoothly.

No two days will be the same. Your priorities will change based on business needs, but at the heart of the role is supporting day‑to‑day operations using our in‑house systems and a small number of external platforms. It’s a great opportunity for someone who enjoys variety, problem‑solving and being right at the centre of the action.

This is fixed-term contract role, starting in August 2026, ending in September 2027. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our [Employer hidden — sign up to reveal] values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community.

What You Will Do

• Provide day‑to‑day operational support for the [Employer hidden — sign up to reveal] Central, Sales and Guest Care teams across the [Employer hidden — sign up to reveal] Paris product, responding quickly and accurately to information requests
• Investigate and resolve guest queries and complaints, working closely with the [Employer hidden — sign up to reveal] Paris Guest Communications team and following internal guidelines and legal requirements
• Support the resolution of post‑booking, pre‑departure and in‑resort issues, ensuring a smooth experience for guests
• Assist with payment and credit card queries to help resolve issues as quickly as possible
• Manage and triage Operations email inboxes, covering [Employer hidden — sign up to reveal] Paris transport‑inclusive packages, as well as hotel and ticket bookings
• Complete quality checks on [Employer hidden — sign up to reveal] bookings, working closely with the [Employer hidden — sign up to reveal] Paris Tour Operator team
• Work with the Guest Care team to ensure booking changes, including major schedule amendments across flights, rail and self‑drive packages, are followed through accurately and on time
• Support credit control processes to ensure bookings are paid in line with deadlines
• Keep administrative and operational documentation up to date
• Monitor hotel refurbishment activity and ensure guests and internal teams are kept informed
• Help maintain agent tools, resources and internal systems
• Provide cover for the Operations Executive when needed
• Produce reports using internal systems to support decision‑making across the business
• Create briefs and training materials for new [Employer hidden — sign up to reveal] Paris products and offerings
• Liaise with external partners to support booking maintenance and issue resolution
• Provide occasional team cover to support [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] products when required

Required Qualifications & Skills

• Strong administrative experience, with a high level of attention to detail
• Experience in travel operations or reservations is an advantage, but not essential
• Previous experience within the travel industry or with theme park, leisure or resort products is beneficial
• Ability to manage multiple tasks and priorities, while staying organised and meeting deadlines
• Comfortable working both independently and as part of a collaborative team
• Able to work effectively in a fast‑paced, high‑volume environment
• Confident communicator, with strong written and verbal communication and good interpersonal skills
• Good working knowledge of Microsoft Office tools, including Word, Excel, Outlook and PowerPoint
• Willingness and ability to learn new systems and processes
• Culturally aware and comfortable working with a diverse range of people and partners
• Demonstrates a strong guest‑focused mindset, with a passion for delivering great service
• Strong problem‑solving skills, with an analytical and practical approach

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• [Employer hidden — sign up to reveal] Discounts: you are entitled to discounts on designated [Employer hidden — sign up to reveal] products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal] Mosaic, [Employer hidden — sign up to reveal] PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

About [Employer hidden — sign up to reveal]

Since opening in 1971, [Employer hidden — sign up to reveal] has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a [Employer hidden — sign up to reveal] vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic [Employer hidden — sign up to reveal] tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, [Employer hidden — sign up to reveal] cast members bring [Employer hidden — sign up to reveal] magic to life through unmatched attention to detail and superior guest service.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal], together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: [Employer hidden — sign up to reveal] Entertainment, ESPN, and [Employer hidden — sign up to reveal] Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, [Employer hidden — sign up to reveal] proudly continues its legacy of creating world-class stories and experiences for every member of the family. [Employer hidden — sign up to reveal]’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with [Employer hidden — sign up to reveal], which is part of a business we call [Employer hidden — sign up to reveal].

[Employer hidden — sign up to reveal] is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. [Employer hidden — sign up to reveal] fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.