Head of Operations
SKILLS
FULL DESCRIPTION
Head of Operations
Location: Remote (UK) | Salary: £50,000 - £51,000 per annum + Bonus | Type: Permanent | Posted: 27/04/2026
About the Company
Our client is a fast-growing, specialist marketing agency operating at the intersection of technology, AI and creator partnerships. They work with some of the world's most exciting high-growth brands, helping them scale awareness and revenue through innovative, performance-led campaigns.
The Opportunity
This is not a traditional operations role. You will act as a strategic right-hand to the CEO, taking ownership of internal operations across delivery, commercial processes and team performance. Your focus will be driving operational excellence through systems, automation and process improvement.
Key Responsibilities
- Operations & Process Management: Build, optimise and scale internal systems across sales, delivery and campaign operations; create, document and implement SOPs; identify inefficiencies and introduce smarter ways of working.
- AI & Automation: Design and implement AI-powered workflows using tools such as Zapier, Make, Claude; reduce manual tasks and improve productivity.
- Team Performance & Leadership: Support management of campaign and delivery teams; drive accountability, ownership and execution standards; monitor performance and resolve issues.
- Commercial & Performance Metrics: Track KPIs including delivery speed, client satisfaction, retention and output; improve profitability through smarter resourcing.
- Business Support: Work closely with the CEO across finance, hiring and culture initiatives.
About You
- Proven experience in operations within an agency environment
- Strong understanding of how agencies scale profitably
- Highly systems-oriented with a passion for efficiency
- Experience implementing AI tools, automations or workflow technology
- Commercially minded with strong understanding of margins and performance
- Excellent leadership and communication skills
- Proactive, hands-on and solutions-focused
What's on Offer
- Fully remote role
- £50,000 basic salary + bonus opportunities
- Clear progression path into Head of Operations / Senior Leadership
- Direct exposure to Founder/CEO decision making
- Flexible working hours (core UK hours)
- 25 days holiday + bank holidays, increasing with service
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Sphere is an equal opportunities employer.