Head of Operations

🔒 Confidential Employer

Posted 8 May 2026

LOCATION

Remote

TYPE

Full-time

LEVEL

Director

SALARY

£51,000 / year

SKILLS

SOP creation and documentation Process automation (Zapier, Make, Claude) AI workflow implementation Team leadership and performance management KPI tracking and reporting Commercial and margin analysis Scaling agency operations Project management

FULL DESCRIPTION

Head of Operations

Sphere Digital Recruitment is seeking an Operations Director for a fast-growing specialist marketing agency. This strategic role acts as a right-hand to the CEO, focusing on building systems, automation, and processes to scale the business. Fully remote within the UK.

Location: Remote (UK)
Salary: £50,000 - £51,000 per annum + Bonus
Type: Full Time / Permanent

Key Responsibilities

Build, optimise and scale internal systems across sales, delivery and campaign operations
Create, document and implement SOPs across all key functions
Identify inefficiencies and introduce smarter ways of working
Design and implement AI-powered workflows using tools like Zapier, Make, Claude
Reduce manual tasks and improve productivity through automation
Support management of campaign and delivery teams
Drive accountability, ownership and execution standards
Track KPIs including delivery speed, client satisfaction, retention and output
Improve profitability through smarter resourcing and operational efficiencies
Work closely with the CEO across finance, hiring and culture initiatives

About You

Proven experience in operations within an agency environment
Strong understanding of how agencies scale profitably
Highly systems-oriented with a passion for efficiency
Experience implementing AI tools, automations or workflow technology
Commercially minded with strong understanding of margins and performance
Excellent leadership and communication skills
Comfortable in a fast-paced, entrepreneurial environment
Proactive, hands-on and solutions-focused

What's on Offer

Fully remote role
£50,000 basic salary
Bonus opportunities linked to performance improvements
Clear progression path into Head of Operations / Senior Leadership
Direct exposure to Founder/CEO decision making
Flexible working hours (core UK hours)
25 days holiday + bank holidays, increasing with service
Join a business at an exciting growth stage with real influence and ownership

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Sphere is an equal opportunities employer.