Housing Applications Officer

About [Employer hidden — sign up to reveal]

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of [Employer hidden — sign up to reveal]'s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At [Employer hidden — sign up to reveal] we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for [Employer hidden — sign up to reveal] is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on [Employer hidden — sign up to reveal] Stands Together, (which is our work with [Employer hidden — sign up to reveal]'s communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do.

Key Duties

• Registering and assessing housing applications, to make a final decision on eligibility to join or remain on the Housing register in accordance with the allocations scheme, and housing legislation
• Comply with verification audit measures to ensure all applications are processed in line with our allocations scheme
• Respond to 100% stakeholder inquiries and complaints within the corporate timescale

You Will Be/Have

• A strong communicator, both written and orally
• A meticulous eye for detail, with the ability to address errors proactively in addition to sharing good practice with team members
• Able to work independently with minimal supervision and to target
• Ability to report on own performance and that of the team
• Flexible and can adapt to competing demands
• Be a self starter with a solutions based approach to your work
• Experience of using IWorld Northgate, Icase work and Information at work (EDMS) is desirable, however training will be provided

Additional Details

Benefits and more information: In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable: Closing date: 26/07/2024, Interview date: tbc.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

SWCINT

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our [Employer hidden — sign up to reveal] Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Job Detail:

• Reference number: SC06660
• Date posted: 11/07/2024
• Closing date: 26/07/2024
• Location: London
• Schedule: Full-time
• Salary Range (Full time equivalent): £35,862 - £41,967
• Contract Type: Fixed Term