1st Line IT Engineer

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Rotherham
TYPE
Full-time
LEVEL
Entry-level
SALARY
£32,000 / year
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 Service Desk Ticketing Systems Halo PSA SonicWall Cisco Meraki Windows Server Networking

FULL DESCRIPTION

1st Line IT Engineer

[Employer hidden — sign up to reveal] is looking for an experienced and customer‑focused 1st Line IT Engineer to join our Service Desk team based in Rotherham. You will be the first point of contact for customer support requests, responsible for diagnosing and resolving 1st line issues, escalating where appropriate, and contributing to the stability and continuous improvement of both internal and customer environments.

  • Location: Rotherham
  • Salary: £27,000-£32,000
  • Type: Full Time

Responsibilities

  • Customer support for all 1st line technical issues, acting as the first point of contact via phone, email and ticketing system using Halo PSA
  • Log, manage, prioritize and update tickets accurately within the service desk system
  • Supporting customers with Microsoft 365, 3rd Party applications as well as other tools
  • Continually research, design and implement best practices across internal and managed customer environments
  • Configuration and maintenance of internal and customer firewalls, as well as other networked equipment
  • Maintenance and support of datacentre and cloud systems for internal and customer usage
  • Identify recurring issues and potential service improvements
  • Contribute to internal documentation and knowledge‑base articles

Technologies

  • Firewalls & Networking: SonicWall, Cisco Meraki, Ubiquiti UniFi, EdgeMAX
  • Operating Systems: Windows Server (2008–2025), Linux (Ubuntu/CentOS)
  • Microsoft 365, Microsoft Azure, Nagios monitoring

Skills Required

  • 1–2 years’ experience working for an MSP in a Service Desk environment
  • Strong customer service and communication skills
  • Experience using ticketing systems and CRM platforms
  • Solid working knowledge of Microsoft 365
  • Calm under pressure in a busy MSP environment
  • Networking principles in a managed services environment

Benefits

  • 22 Days Holiday (Rising to 25 days after 5 years’ service)
  • Birthday Day Off
  • Career Development and Progression Opportunities
  • Employee Assistance Programme
  • Health Care Benefit
  • Pension Scheme
  • Annual Salary Reviews

[Employer hidden — sign up to reveal] is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities.

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