About the role

Full time, 40 hours per week, shifts varying: 07:00 - 15:30, 09:30 - 18:00 and 10:30 - 19:00, £15.62 per hour, site specific benefits, opportunities for career development, plus our [Employer hidden — sign up to reveal] employee benefits package.

Customer Service Executive / Floor Captain - London, N1C 4AG

A role that keeps everyone smiling.

At [Employer hidden — sign up to reveal], we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

As a Customer Service Executive / Floor Captain with [Employer hidden — sign up to reveal], you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you'll love what you do.

What you'll do

• Greet and assist employees, clients, and visitors with warmth and professionalism.
• Deliver consistent front-of-house operations, including reception, visitor sign-ins, communal areas and meeting room coordination.
• Collaborate with internal teams and external vendors to support a seamless workplace experience.
• Host workplace events, client activities, and proactively escalate maintenance or facilities issues to the appropriate teams.
• Handle incoming communications and ensure messages are delivered accurately and efficiently.
• Maintain a tidy, organized, and presentable office environment.

What you'll bring

• Previous experience in a similar client facing or hospitality role is a plus, but excellent interpersonal and communication skills are the key
• A positive, energetic and proactive attitude with a passion for exceeding customer expectations
• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)
• Strong organisational abilities and attention to detail

Why [Employer hidden — sign up to reveal]?

Working with [Employer hidden — sign up to reveal] is more than a job; it's a chance to be part of something greater.

• Belong in a company and team that values you for you.
• Act with purpose and have an impact through your everyday actions.
• Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme
• Access to a 24hr virtual GP Service
• [Employer hidden — sign up to reveal] Discounts Scheme
• Pension Plan
• Learning and development tools
• Bike to Work Scheme
• [Employer hidden — sign up to reveal] UK and Ireland's enhanced benefits and leave policies

A little more about [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, [Employer hidden — sign up to reveal] Parents & Carers, [Employer hidden — sign up to reveal] Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Work with the best in the business.

[Employer hidden — sign up to reveal] reserves the right to close this advert early if we are in receipt of a high number of applications