Customer Care Advisor (new role due to growth)
SKILLS
FULL DESCRIPTION
Customer Care Advisor (new role due to growth)
Salary: £26-30K (dependent on experience) | Hours: 8am – 5pm | Contract: Permanent | Location: Near Bishop’s Stortford (office based) | Reporting to: Customer Care Manager
Job Description
The Customer Care Advisor is responsible for addressing and resolving customer queries with a focus on accuracy, completeness, and compliance. The primary purpose is to ensure the delivery of excellent customer service over the phone and in writing, by resolving issues and actively contributing to enhance customer satisfaction.
This role involves managing and overseeing customer accounts, handling billing, metering data, account-related queries, as well as collaborating with other departments to improve processes and address customer concerns. The Customer Care Adviser plays a key role in maintaining high service standards, positive relationships with customers to promote loyalty and satisfaction.
Experience
- Previous office experience
- Previous experience working for service provider in customer facing role
- Previous finance experience
Skills and Knowledge
- Excellent communication skills
- Excellent telephone manner
- Problem solving and decision-making skills
- Excellent organisational skills
- Good general IT skills (Microsoft Excel/Word/Outlook)
- Excellent numeracy/literacy skills
- Ability to multitask in high pressured environment
- Excellent customer service ethos
- Good attention to detail
- Able to prioritise and manage own workload
- Good at problem solving, logical
- Self-starter/pro-active
Benefits
- 25 days annual leave + 8 Bank Holidays
- Generous sick pay and accident insurance
- Loyalty bonus after 2 years of service
- Life assurance (2x salary)
- Private GP access and 24/7 confidential counselling (EAP)
- Eye care reimbursement
- Reward & Recognition programmes
- Training Academy and mentorship opportunities
- On-site perks: parking, gym, spa, and fun company events
- Workplace culture: casual dress, bring your dog to work days
Application
To Apply: You must be living in and authorised to work in the UK to apply for this position. Salary: £26-30K. Location: Near Bishops Stortford. Full time perm. Type: Customer service.