Job Description

Are You Ready to Make an Impact at [Employer hidden — sign up to reveal]? Join Our Mission to Transform Lives Through Science, Innovation and Collaboration. At [Employer hidden — sign up to reveal] Services Ltd ([Employer hidden — sign up to reveal]), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, [Employer hidden — sign up to reveal].

We are not just dedicated to delivering world-class scientific solutions and outstanding customer service, we are recognised for it. We were named Best Performing Professional Services Company of the Year (2025) at the One Nucleus Awards and CRO of the Year at the OBN awards. If you are passionate about driving innovation and making a real impact, [Employer hidden — sign up to reveal] is the place for you!

Purpose

In [Employer hidden — sign up to reveal] we are customer focused, science led, and results driven. [Employer hidden — sign up to reveal] performs a wide range of analytical and microbiological analyses for a variety of pharmaceutical, healthcare and food companies and supports [Employer hidden — sign up to reveal] research and innovation. The Operations Lab Support (OLS) department is responsible for the administration of all samples arriving at [Employer hidden — sign up to reveal], across all our sites, along with providing laboratory support to all the departments and liaising with internal and external customers.

Primary Accountabilities / Responsibilities

Technical

• Ensure samples are logged into the Laboratory Information Management System (LIMS) in an accurate and timely manner.
• Assist in the sub aliquoting of samples for both internal and external customers.
• Perform routine checks and calibrations within the laboratories.
• Manage inventory of samples, reagents and consumables processes.
• Perform lab administration, glasswashing and housekeeping duties.
• Manage disposal and archiving processes.
• Be competent in the use of generic and specific software packages including LIMS system and Q-Pulse.

Communication & Influence

• Work as part of an efficient team looking to identify and implement process improvements.
• Liaise with clients, commercial, site administration teams and line management.
• Liaise with both internal and external customers to ensure information on LIMS is accurate and customer satisfaction.

QEHS

• Work to the highest standards of safety and quality by ensuring COSHHs, risk assessments and SOPs are followed.
• Assist in the control of all client documentation.
• Complete assigned quality actions in a timely manner.
• Maintain a clean, tidy and safe working environment.
• Understand and work to the requirements of GMP, UKAS and Home Office regulations.

Behaviours and Competencies

• Safety Consciousness
• Communication Skills
• Team Collaboration
• Problem-Solving Abilities
• Organisational Skills
• Reliability and Trust
• Adaptability and Flexibility
• Continuous Learning
• Attention to Detail
• Compliance with Regulations

Knowledge, Skills, Experience and Language Requirements

• Educated to A-level / HNC level (or equivalent) and/or appropriate industry experience.
• Good understanding of basic lab equipment (preferred).
• Accountable, honest, hardworking and able to work efficiently in a team.
• Flexible and adaptable to meet customer/business requirements.
• Meticulous attention to detail and ability to follow written instructions.
• Good written and verbal communication skills.
• Self-motivated, enthusiastic and quick to learn.
• Well organized and capable of working on multiple activities concurrently.
• Computer literate in standard MS office applications.
• Experience of working in an administrative role.
• Experience of working in a regulated environment.
• English fluency (written and spoken).

More about this role

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package including: opportunities to learn and develop, performance related bonus scheme, contributory pension (8% to 11% employer contribution), life assurance, Employee Assistance Programme (EAP), and a flexible benefits programme. No relocation support available.

Business Unit Summary

[Employer hidden — sign up to reveal] Services Ltd ([Employer hidden — sign up to reveal]) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Enriched by our parent company, [Employer hidden — sign up to reveal], our team are committed to transforming lives through science, innovation and collaboration.