Job Description

Our client is a dynamic, fast-growing e-commerce business in Norfolk on an exciting growth trajectory, and they're looking for an experienced People & Performance Manager to help them scale professionally and build a high-performing culture. This is your chance to make a real impact in a business where you'll work directly with the owner and leadership team, shaping how they grow. You'll build structure, embed accountability, and develop their people—creating the professional foundations that support strong commercial results. Reporting directly to the MD, you'll be a trusted partner to leadership and the link between their management team and staff, ensuring consistency, fairness, and performance across the business.

Non-Negotiable Requirements

• Stability & Longevity: A track record of sustained service in your roles (minimum 3+ years in previous positions).
• Owner-Operated SME Experience: Direct experience working in small-to-medium owner-operated businesses.
• On-Site Presence (Mon-Fri): Full-time on-site presence at their Norfolk headquarters every day.
• HR Qualification: CIPD Level 5 or equivalent.

Key Responsibilities

• Recruitment & Onboarding
• Performance, Conduct & Development
• Policies, Records & Compliance
• Organisation & Process
• Culture, Communication & Accountability

Essential Experience

• 3+ years sustained service in HR & people management
• Direct experience in owner-operated or founder-led SMEs
• Proven experience in recruitment, performance management, and staff conduct
• CIPD Level 5 (or equivalent) HR qualification
• Confidence managing sensitive staff issues and performance improvement
• Strong commercial awareness

Personal Attributes

• Professional, pragmatic, and balanced
• Calm and confident handling challenging situations
• Discreet with confidential information
• Structured and process-driven
• Commercially aware with sound judgement
• Comfortable setting clear expectations and reinforcing standards

Location & Availability

Based in or able to commute reliably to Norfolk (Mon-Fri, on-site). Right to work in the UK.

How to Apply

Please submit your CV and a brief cover letter (highlighting your experience in owner-operated SMEs and explaining why you're interested in this specific opportunity).