About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded [Employer hidden — sign up to reveal] in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we're free to:

• Do more – supporting an equitable academic future
• Work together – building lasting relationships
• Think long-term – experimenting, taking risks, and investing in new ideas

About our Team

Our Digital Workplace team at [Employer hidden — sign up to reveal] is dedicated to creating a seamless, intuitive, and empowering technology experience for every colleague. You’ll work closely with Productivity Technical Specialists, IT Hardware & AV Technicians, and Digital Workplace Specialists, as well as Cloud, Infrastructure, and Engineering teams.

Requirements

Could you become our next Application Support Specialist? Are you?

• Experienced in application or systems support within an IT or digital workplace environment
• Confident working with Microsoft 365 and SharePoint (Modern)
• Familiar with Atlassian tools (e.g., Jira, Confluence, Rovo)
• Experienced in using logs, telemetry, analytics, or SQL to diagnose issues
• Delivers excellent customer service to technical and non-technical users
• Familiar with ITIL-aligned environment or ITSM platform
• Proactive and curious about automation and AI-assisted tools

Your New Role

• Provide timely, customer-focused support for business-critical applications
• Manage incidents and service requests end-to-end, meeting SLAs
• Act as a trusted point of contact for application-related queries
• Support and optimise modern collaboration platforms (Microsoft 365, SharePoint, Teams, Copilot, Jira, Confluence)
• Help users adopt new features and ways of working
• Build knowledge of [Employer hidden — sign up to reveal] in-house and line-of-business applications
• Investigate and resolve application issues using diagnostic tools
• Contribute to continuous improvement by identifying recurring issues

Benefits

• 25 days annual leave plus bank holidays, 2 additional floating personal days
• Hybrid working up to 2 days per week in office and a home working allowance
• Life assurance, income protection, travel insurance
• Private medical cover and company doctor access
• Tuition scheme and professional qualification support
• Healthy lifestyle reimbursement and anniversary trips
• Company loans (season ticket, rental deposit, cycle loan)

Additional Information

Closing Date: Tuesday 12th May 2026

We're a Disability Confident Employer (Level 1). If you'd like to apply under this scheme, please let us know in your application. For reasonable adjustments, email [Employer hidden — sign up to reveal].

Diversity, Equity, and Inclusion: At [Employer hidden — sign up to reveal], we are committed to building a diverse and inclusive team.