Fundraising & Supporter Care Assistant

🔒 Confidential Employer

Posted 8 May 2026

LOCATION

London

TYPE

Contract

LEVEL

Associate

SKILLS

Administration CRM Management (Donorfy) Data Processing Customer Support Communication Skills Time Management Gift Aid Knowledge Microsoft Office (Outlook, Word, Excel)

FULL DESCRIPTION

Fundraising & Supporter Care Assistant

[Employer hidden — sign up to reveal] is seeking a Fundraising & Supporter Care Assistant to provide administrative support to the Fundraising & Gift Aid operations team. This is a 12-month contract based in London (hybrid working).

Job Details

Department: Fundraising & Gift Aid
Reporting to: Gift Aid & Supporter Care Officer and Head of Fundraising
Contract type: 12 month contract, with likelihood of permanent
Hours: 28 hours per week (4 days a week), core hours 9am-5pm, office based at least 3 days a week. Potential to go full-time.
Location: Bowen House, 59 Westminster Bridge Road, London, SE1 7JE

Job Purpose

The Fundraising & Supporter Care Assistant will provide administrative support to the Fundraising & Gift Aid operations team, including opening post, processing donations and gift aid, updating the CRM and thanking donors. This post will also provide administrative support to the Fundraising team, including helping finalise and print planned giving materials, provide administrative support to the Head of Fundraising, and supporting the operational side of event management.

Principal Duties and Responsibilities

Provide operational administration of the Fundraising CRM Donorfy
Collecting and opening the post and processing donations onto Donorfy
Scanning donation documents and uploading onto Donorfy
Maintaining Donorfy records – communication preferences, contact details, Gift Aid status, etc.
Mail merging thank you letters, printing and posting them in a timely manner
Hand-write thank you cards
Manage the Regular Payment’s (standing orders) on a monthly basis. Follow up with cancelled or failed payments.
Prepare the cheques and cash for banking with Finance
Supporting the Gift Aid & Supporter Care Officer to manage second collections, train and support volunteers
Learn the Diocese Gift Aid System – Gift Wise – to lend help where needed.
Maximizing Gift Aid on all donations where possible.
Excellent Customer Support and Care – working to provide high quality support and care to donors, parishes, priests, parish finance committees, GAC’s. Ensuring all emails receive a reply within 24 hrs.
Working with the Parish Fundraising & Legacy Officer to update Planned Giving Drive materials. Arrange for the printing and delivery of materials to parishes
Support the Parish Fundraising & Legacy Officer to report and update contactless giving figures.
Contribute to webinars and training sessions for parish audiences, where needed.
Provide administrative support to the Head of Fundraising
Help the wider fundraising team with event management and planning.
Undertake other parish-related and wider fundraising assignments as determined Head of Fundraising
Maintain excellent understanding of GDPR, the Fundraising Regulator Code of Practice, and be committed to personal development.

Person Specification

Skills/Competence Requirements

E - A strong team player who is confident, reliable, creative, self-motivated and target driven
E - Excellent administration skills. Understanding of processing donations and maintaining records.
E - Excellent verbal and interpersonal skills
E - Strong work ethic and personal flexibility in order to get the job done and meet deadlines
E - High degree of accountability and a “can-do” attitude
E - Solid organisational and time management skills; able to work somewhat independently
E - Ability to develop strong relationships with donors and volunteers
E - Awareness of GDPR data protection regulations, especially in relation to fundraising
E - Awareness of and appreciation for the Catholic Church and its teachings
D - An understanding of Gift Aid
D - Knowledge and a practical understanding of the relevant legislation and regulations relating to charity fundraising, including data protection

Experience

E - Fundraising administration experience in a non-profit setting, or strong transferrable skills
E - Familiarity with using a CRM and managing data.
D - Prior experience in a parish setting with familiarity of clergy roles and those of parish staff and the use of volunteers

Qualifications

E - Proficiency in Microsoft Office – especially Outlook, Word, Excel, PowerPoint – and cloud-based applications

How to Apply

To apply please email your CV to [contact hidden] by the closing date of 23rd September 2023.