The Vacancy

Who we’re looking for

If things go wrong with our service, we always do our best to put things right. Sometimes, things don’t always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you’ll use your brilliant communications skills to build relationships and reach resolutions. You’ll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.

Knowing your role, systems and service inside out, you’ll identify the best ways for us to help our customers. You’ll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.

We’re looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You’ll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

Feel a connection? If this sounds like you, click on ‘apply now’

We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment

The Company

Hello. We’re [Employer hidden — sign up to reveal]. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.

Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.

If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Perks of the Job

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.

Life Matters has six main elements:

• Mind Matters – Mental health support, Simplyhealth membership, counseling
• Body Matters – Simplyhealth cover, free flu jabs, bike loans
• Soul Matters – Flexible working, volunteering days, 29 days annual leave plus bank holidays, buy/sell holiday
• Money Matters – Pension (DC up to 11.3% employer contribution), London Living Wage, interest-free loans, Salary Finance
• Family Matters – Birth, Adoption, Surrogacy and Partner Leave, extra paid leave, fertility loan
• Recognition Matters – Thank you cupboard, Spotlight Awards with cash reward

Working at [Employer hidden]

[Images not included]

Values We Live By

• We Know Our Stuff – Expertise, trust, safety, adaptability
• We Make It Happen – Accountability, energy, collaboration, creativity
• We Care – Amazing service, empathy, listening, sustainability

Testimonials

John, Donna, Laura, Nigel share their positive experiences working at [Employer hidden — sign up to reveal].