Duty Manager

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Swanwick
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Team Leadership Problem Solving Health & Safety Management Environmental Management Communication Delegation Decision Making

FULL DESCRIPTION

Duty Manager

[Employer hidden — sign up to reveal] is seeking to appoint a Duty Manager at Swanwick Marina on the River Hamble. Full-time, permanent role with competitive salary and benefits.

Job Details

  • Location: Swanwick, Southampton
  • Opening Date: 23 April 2026
  • Closing Date: 6 May 2026
  • Job Type: Full time / Permanent
  • Rota: Includes weekends & bank holidays

Role Overview

[Employer hidden — sign up to reveal] is looking for an ambassador of first-class customer service delivery, able to lead a team and show balanced decision making and problem solving abilities. This is a great opportunity to join a dedicated team at this busy site on the River Hamble.

Key Responsibilities

  • Assist the General Manager to manage the site efficiently and safely in accordance with the company's mission statement.
  • Ensure the highest standards of customer service and facilities are maintained and developed.
  • Perform the role of 'Duty Manager' on an agreed rotation basis.
  • Promote and maximise utilisation within the marina, ensuring profitability from all income streams.
  • Develop staff progression and communicate business changes.
  • Develop key relationships with on-site tenants.

Requirements

  • Proven track record of leading, coaching and mentoring a team.
  • Ability to delegate appropriately and communicate effectively with different stakeholders.
  • Experience of Environmental and Health & Safety management.
  • Previous experience in a similar role is essential.
  • Full UK driving licence required.
  • Flexibility with varying start/finish times, weekend and bank holiday work, and participation in on-call rota.

What We Offer

[Employer hidden — sign up to reveal] offers a competitive salary and pension, access to an online GP, Private Medical Cover, free onsite parking, uniform provided, annual leave including additional birthday leave, and training and development opportunities through our dedicated online academy.

How to Apply

Please send your application to Tracey Jefkins, Head of HR, including your CV and a covering letter explaining why you’re applying and your salary expectations. Apply via our online application form or email: [Employer hidden — sign up to reveal]. Proof of eligibility to work in the UK will be required. Application deadline: Wednesday 6th May 2026.

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