Assistant Service Manager

The Service

The successful candidate will lead a dedicated team supporting three adults with learning disabilities, physical disabilities, and communication needs. This is a complex needs service involving a high level of personal care, including moving and handling; one individual is PEG fed. Due to the location of the service, a driver’s license is required.

Role Purpose

• To assist with the management and leadership of the service, reflecting a mission of brighter futures and better lives.
• To maintain compliance with regulatory and statutory guidance, good practice, and relevant legislation.
• To be ready and willing to act on behalf of the Service Manager when they are unavailable.
• In CQC registered locations, to understand Registered Manager responsibilities and be legally responsible for meeting regulation requirements where required.

Accountabilities and Responsibilities

People Support

• Work with the people supported, their families, and Multi-Disciplinary Teams to provide better health care and reduce health inequalities.
• Create a culture that views risk positively to empower individuals and their social networks.
• Work in line with safeguarding legislation to create safe environments where staff and supported individuals feel heard.

Financial Management

• Work alongside the Service Manager to manage income and expenditure in line with organizational policies.
• Monitor financial performance via monthly accounts and participate in the budget setting process.
• Manage labour costs through effective rostering and minimizing agency use.

Leadership and Compliance

• Demonstrate effective practice leadership to ensure a positive and open culture of continuous improvement.
• Proactively resolve staff performance or behavior issues that fall below standards.
• Ensure all training in the service is fully compliant and meet the requirements of the strategic business plan.

Person Specification

Experience

• Experience of working with vulnerable people such as those with learning disabilities, autism, or acquired brain injury (Essential).
• Experience of leading a team (Essential).
• Experience of managing budgets and financial information (Desirable).
• Experience of setting objectives and ensuring they are met (Desirable).

Knowledge and Skills

• Knowledge of sector regulatory bodies and legislation (Essential).
• Proficient IT skills, including Office 365 (Word, Excel, and Outlook) (Essential).
• Holder of L4 RQF Diploma in Adult Care or equivalent, or willing to work towards (Desirable).
• Effective communication at all levels and the ability to negotiate and resolve conflict (Essential/Desirable).

Behaviours

• Ability to manage oneself and practice leadership (Essential).
• Commitment to acting in line with principles of Fairness, Respect, Equality, Diversity, Inclusion, and Engagement (Essential).