ICT Engineer
SKILLS
FULL DESCRIPTION
ICT Engineer
[Employer hidden — sign up to reveal] is looking for an ICT Engineer to join the IT Service Management Team. This is a permanent, full-time role based in London/Canary Wharf with travel to other [Employer hidden — sign up to reveal] sites required. Salary: £37,749 - £45,353 per annum. Closes 12 May 2026.
Job Summary
The IT Service Management team provides business-critical support for systems and services to [Employer hidden — sign up to reveal] business users. ICT Engineers provide both technical and non-technical expertise in ICT support, part of a national 2nd Line Support team, key contact for incidents and requests.
Main Duties
- Assist Senior Engineers in providing high quality customer service and support.
- Ensure consistent user support across all locations.
- Provide technical support including user accounts, permissions, file shares, Windows OS, and MS communication tools.
- Support software installation, licensing, backup, and assurance.
- Work with ITIL processes including Request, Incident, Change, and Problem Management.
- Ensure compliance with [Employer hidden — sign up to reveal] ICT Security Policies.
Essential Criteria
- Educated to degree level in computer science, relevant IT apprenticeship, or equivalent experience in first/second line support.
- Experience in infrastructure support (network or server management).
- Experience/knowledge of Microsoft operating systems and associated infrastructure.
- Experience/knowledge of Microsoft application software including Office 365.
- Experience in troubleshooting and supporting specialist systems.
- Experience of Asset and Configuration Management.
- Previous experience in an ITIL environment using ITIL tools such as Service Now.
- Clear communicator, excellent customer service skills.
- Ability to analyze and interpret information, problem solving skills.
Additional Information
Location: Core HQ, 10 South Colonnade, London E14 4PU. Hybrid working is not available. Sponsorship: Applications from job seekers requiring current Skilled worker sponsorship are welcome. Contact: [Employer hidden — sign up to reveal]