Care Navigator

Job summary

[Employer hidden — sign up to reveal] is looking for two Care Navigators to join our committed, and hard-working team. The role of the Care Navigator is part of the Patient Services Team. The Team is led by the Patient Services Manager with the support a Team Leader and a Senior Care Navigator. We are a very busy practice, and the role includes working on reception as well as within the office. The role is based on working 20 hours per week, shifts to be confirmed.

Main duties of the job

• Answer, deal with and navigate incoming phone calls from patients, using a complex appointment system
• Deal with in-person patient enquiries at a busy reception desk
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk
• Perform other administrative duties such as emailing, photocopying, and scanning documents
• Accepting, issuing, and handing out letters, completed forms, specimen bottles
• Advising patients of practice procedures
• Registering new patients

About us

We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across 3 sites (Biggleswade, Sandy and Langford).

Job responsibilities

• Answer, deal with and navigate incoming phone calls from patients, using a complex appointment system
• Deal with in-person patient enquiries at a busy reception desk
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk
• Perform other administrative duties such as emailing, photocopying, and scanning documents
• Accepting, issuing, and handing out letters, completed forms, specimen bottles
• Advising patients of practice procedures
• Registering new patients

Person Specification

Essential

• Excellent communication skills, with a clear and polite telephone manner
• Excellent administration and organisational skills
• Ability to prioritise workload, with management guidance where necessary
• Ability to work in a fast-paced environment
• Ability to work on own initiative as well as part of a team
• Confident in using IT and learning new systems
• Ability to work in a discreet and respectful manner
• Personal resilience
• Flexibility and adaptability

Desirable

• Previous experience of working in a GP surgery
• Experience of using a clinical system (e.g. SystmOne)

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: [Employer hidden — sign up to reveal], Saffron Road, Biggleswade, Bedfordshire SG18 8DJ

Website: [Employer hidden — sign up to reveal]

Contact: Patient Services Manager, Samantha Herbert - [contact hidden] - [contact hidden]

Additional information

Date posted: 24 April 2026

Pay scheme: Other

Reference number: A4303-26-0004

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the DBS.