Vehicle Service Advisor

Job Description

Due to further expansion, the [Employer hidden — sign up to reveal] Group currently have a vacancy available for a front of house service advisor. We are looking for an individual who is hard-working, confident and has a passion for offering the best customer service possible with a smile on their face.

At the [Employer hidden — sign up to reveal] Group, we have a very longstanding relationship with our customers and we know they expect high levels of customer service, we are looking for an individual who can provide this service and provide it consistently.

Roles & Responsibilities

• Welcoming customers upon arrival to the dealership
• Dealing with customer bookings and requests (by phone & email)
• Contacting customers and providing vehicle updates and estimates required for work/repair
• Operating and maintaining third party booking systems (1 Link / eDynamix)
• Invoicing and taking payment
• Monitoring and maintaining all Work In Progress
• Be familiar with operating multiple operating systems
• Checking in and out courtesy vehicles

Requirements

The individual we are looking for would be ideally suited to this role if they possess excellent interpersonal skills, a self-motivated team player, focused on achieving goals and have the ability to deal with all types of customers under different circumstances. It is vital that the individual holds excellent communication and listening skills. All training is provided to aid development. Previous experience and a full UK driving licence is ideally suited.

Experience: Service Advisor: 3 years (preferred)

Additional Information

Working Hours: Monday-Friday (0800-1800) & alternative Saturday shifts (0830-1230) (Full Time Position). Commission, Saturday shifts and individual performance bonuses are additional to the stated salary. Located in Erdington, Birmingham B24.