Operational Resilience Analyst - 1st Line

About the Role

This 12 month fixed term role offers a clear and defined opportunity to apply operational resilience practice within a UK financial market infrastructure that supports everyday payments. As a Senior Operational Resilience Analyst in the first line of defence, you will help embed [Employer hidden — sign up to reveal]’s Resilience Framework and Incident Management Process in line with Bank of England policy.

You will spend your time on practical delivery. This includes maintaining impact tolerances, supporting business impact analysis, preparing committee papers, and helping teams move from reactive continuity planning to designed reliability by design. The scope is specific and well established, with direct exposure to enterprise risk management, resilience testing, and regulator-aligned frameworks across [Employer hidden — sign up to reveal]’s payment services.

Accountabilities

• Support the delivery of the [Employer hidden — sign up to reveal] Resilience Framework within the first line of defence, aligned to the Bank of England Operational Resilience Policy.
• Apply the incident management process across relevant business areas, reviewing and maintaining incident playbooks to ensure consistency and currency.
• Prepare and review business impact analyses, important business service assessments, and impact tolerance rationales on a scheduled and ad hoc basis.
• Support the design, planning, and delivery of operational resilience tests and scenario-based exercises, documenting outcomes and actions.
• Draft clear papers and updates for internal governance forums, including materials for the Operational Resilience Committee.
• Identify and log operational resilience risks and issues, escalating promptly and supporting the development of remediation options.
• Maintain a central, secure repository for operational resilience documentation, managing access for document owners and users.
• Support directorate response and continuity plans, ensuring plans are reviewed and accessible.
• Act as CMBCG administrator, maintaining accurate regulatory and sector contact information for [Employer hidden — sign up to reveal].

Qualifications, Skills and Experience

• CBCI or MBCI professional accreditation.
• Practical experience delivering and maintaining business continuity management systems within an organisation, aligned to British or international standards.
• Practical working knowledge of operational resilience concepts, including business services, impact tolerances, and testing.
• Experience supporting incident management processes and continuity or resilience documentation in a regulated or policy-driven environment.

[Employer hidden — sign up to reveal] Behaviours

At [Employer hidden — sign up to reveal], our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess: Listen to Find Win-Wins, Influence with Courage, Go Horizontal First, Take Ownership, Opportunity Mindset, Simplify.

Inclusivity

At [Employer hidden — sign up to reveal], we value diversity and inclusivity. We encourage all qualified candidates to apply. We are committed to supporting accessibility needs and creating a welcoming environment for all employees.

Who We Are

[Employer hidden — sign up to reveal] maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments.

Benefits

• 12% Non-contributory pension
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy up to £500
• Hybrid working - minimum 40% in the office