Customer Liaison Officer

Job Summary

The Personal Dosimetry Service (PDS) is a commercial service approved by the Health & Safety Executive (HSE), accredited to ISO/IEC 17025, serving over 5,500 employers in industrial, research and medical sectors. This role supports customer queries, order processing, invoicing, and maintaining excellent customer care within a small team.

Main Duties

• Manage customer & public interactions for PDS routine and emergency dosimetry services
• Plan and prioritize routine and emergency response roles
• Liaise with PDS Lab functions, Logistics Office, and suppliers
• Line management of Customer Services team including resource allocation, staff development, and training
• Maintain office documentation for ISO17025 accreditation
• Prepare emergency response documentation and policies

Essential Criteria

• Bachelors degree (or equivalent) in relevant business subject or equivalent experience
• Experience managing a small team including line-management, training, coaching
• Experience with ISO17025 quality procedures and audits
• Experience in customer-oriented commercial environment
• Ability to understand technical systems and resolve problems
• Excellent organisational and communication skills

Details

Date posted: 29 April 2026 | Pay scheme: Other | Salary: £35,587 to £43,244 per annum, pro rata | Contract: Permanent | Working pattern: Full-time, Part-time, Job share, Flexible working | Reference: 919-JP-302964-EXT | Location: Scientific Campus, Didcot, OX11 0RQ

Employer

[Employer hidden — sign up to reveal] - https://www.gov.uk/government/organisations/uk-health-security-agency

Application Instructions

Complete the application form (Employer/Activity history) and provide a 1200-word supporting statement. No CV upload. Shortlisting based on communication, organisational skills, and team management experience. Interviews from 25 May 2026. For questions contact [Employer hidden — sign up to reveal].