Job Summary

We are recruiting a motivated Junior Intake, Shipping & Operations Representative to join our UK Intake, Shipping & Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. We are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. This is a full-time, on-site position located at our office in Bagshot, Surrey. Please note: please apply direct on our website.

Main Duties of the Job

• Patch device shipping, receiving processing and data uploading
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

About Us

[Employer hidden — sign up to reveal] is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, [Employer hidden — sign up to reveal] distills data from millions of heartbeats into clinically actionable information. Make [Employer hidden — sign up to reveal] your path forward.

Job Responsibilities

Shipping Activities (Primary Responsibilities)

• Examines outgoing shipments to ensure shipments meet specifications.
• Communicates discrepancies between physical product and paperwork as needed.
• Verifies the accuracy of the data and initiates corrections when needed.
• Coordinates special shipping as defined by Customer Service via QAD.
• Affixes shipping labels onto packed cartons or containers.
• Modifies method of shipment to ensure on-time delivery.
• Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
• Prepares bills of lading and maintains documentation of goods shipped.

Intake Patch Activities (Primary Responsibilities)

• Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
• Patch data upload via Z-trans system
• Patch diary data entry into the Z-trans system
• Upload patch data to Zeus QA tool
• Device and Patient Symptom Diary Storage
• Communicating with Management any potential system or device issues or risk

Customer Care Activities (Secondary Responsibilities)

• Provide superior customer service by troubleshooting customer/patient inquiries.
• Respond to inquiries, complete order fulfilment, and provide information to customers.
• Maintain positive attitude and working relationship with all customers, patients and [Employer hidden — sign up to reveal] associates.
• Adhere to corporate policy and compliance standards in handling patient data.

Work pattern: 40 hours per week, Monday-Friday: 2 days (8am-5pm) and 3 days (9am-5pm) with 30-minute lunch break. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working.

Person Specification

Knowledge, Skills and Abilities - Essential

• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Physically fit (reaching, bending, sitting, negligible lifting)
• Strong IT/data entry skills
• Strong verbal and written communication skills
• Ability to work in a team environment
• Ability to lone work
• Good time management skills
• Flexibility in work assignments
• Technical Skills: MS Outlook, Word, Excel, Teams, SharePoint/OneDrive, Telephone Systems, good data entry skills

Desirable

• Experience in Salesforce
• Secondary School and College qualifications

Employer Details

Employer name: [Employer hidden — sign up to reveal] Ltd
Address: Seal House, 56 London House, Bagshot, Surrey GU19 5HL
Website: irhythmtech.co.uk
Contact: Lisa - [Employer hidden — sign up to reveal]

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required. The employer is [Employer hidden — sign up to reveal] Ltd. Apply via the supporting link: Workday application.