Digital Content Controller (Fixed Term Contract)

About the Role

We are looking for a Digital Content Controller to join our Publishing & Content Operations team within the Group Operations Division on a 12-month fixed term contract. This role is to oversee the preparation, conversion, loading, QA, and publication of digital content for assigned online products and journals, ensuring it is of appropriate quality, on schedule, and to budget. The role will assist with the planning and execution of new digital content production approaches and publication events, and ensure availability of content materials to support the development of new digital outputs, including sites on the online platform(s). The role is also responsible for scheduling and reporting on digital content production and managing supplier performance.

Duties of the role will include:

• Oversee the comprehensive production and/or conversion of assigned product content for digital outputs, including publication online and downstream re-use, to an appropriate format and quality, within agreed costs and timescales. This includes journal, book, and database content.
• Manage the performance of third-party suppliers to deliver digital content to agreed budgets, standards, and timescales; resolve queries and provide training and support as needed; evaluate monthly supplier quality reporting and foster ongoing improvements in performance.
• Collaborate with other teams, stakeholders, and suppliers to troubleshoot and resolve content errors and queries that are varied in nature, relying on analysis and experience to inform solutions. Manage expectations of diverse stakeholder groups through challenging issues, including situations where consensus on next steps may not be immediate, or where clarification on technical matters may be required.
• Perform or assess root cause analysis and proactively address recurring issues with suppliers and internal stakeholders to ensure appropriate solutions are implemented.
• Manage new journal launches and transitions of journals to and from other publishers, including content conversions, data rework, and taxonomies.
• Manage content feeds to third parties and data provision for licensing partners.
• Ensure the quality of digital content, by helping to define standards, maintain QA tools and procedures, and manage supplier production processes, documentation, and feedback. Work with the Content Engineers to update TCI and QA rules for assigned products including dissemination to appropriate stakeholders.
• Contribute subject matter expertise to large-scale digital content developments such as platform migrations and the introduction of new technology and tools, as well as ongoing continuous improvement projects. Project manage content migrations, conversions, and content tool testing.
• Prepare and maintain process documentation.
• Maintain version of record for all assigned products by ensuring digital content is archived in appropriate content management systems

This is a 12-month fixed term contract. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

To be successful in this role, you will ideally have/be:

Essential:

• Excellent organizational, problem-solving, and time-management abilities
• Excellent communication skills, particularly ability to explain technical information to a non-technical audience
• High degree of literacy and attention to detail
• Experience directing and supporting third party typesetting and digitization suppliers
• Experience using content management systems/tools
• Experience of working in a digital publishing environment

Desirable:

• Knowledge of digital content data models and DTDs
• Experience of working with HTML, XML, and XSLT or other data transformations
• Experience using tools for QA and validation of data, e.g., parsing tools for XML
• Experience of managing successful digital projects
• Experience of working with bug tracking systems

Benefits

We care about work/life balance here at [Employer hidden — sign up to reveal]. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

Queries

Please contact [Employer hidden — sign up to reveal] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.