Patient Advisor
🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Darlington
TYPE
Full-time
LEVEL
Associate
SALARY
£27,000 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Patient support
Communication
Interpersonal skills
Attention to detail
Organizational skills
Digital technology proficiency
Commercial awareness
Healthcare experience
FULL DESCRIPTION
Patient Advisor
[Employer hidden — sign up to reveal] are seeking a Patient Advisor for their [Employer hidden — sign up to reveal] clinic. This is a full-time role (40 hrs/week) with a salary of £27,000 (involves working Saturdays).
Job Details
- Job Title: Patient Advisor
- Hours: Full Time – 40hrs per week
- Salary: £27,000 (Involves working Saturdays)
- Location: Darlington
About the Company
[Employer hidden — sign up to reveal] are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, [Employer hidden — sign up to reveal] have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements
- Previous experience of a patient facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
Benefits
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Discounts on other group company products and procedures
- Generous [Employer hidden — sign up to reveal] friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Contact
Email: [Employer hidden — sign up to reveal]
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