Patient Advisor

Job Description

[Employer hidden — sign up to reveal] are the market leader in Vision Correction Surgery. We are seeking Patient Advisors for our Carlisle and Dumfries clinic. This role is pivotal in delivering an outstanding patient journey, acting as a support to clinicians while carrying operational and commercial responsibilities.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/Requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Benefits

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Discounts on other group company products and procedures
• Generous [Employer hidden — sign up to reveal] friends and family discount scheme
• Ongoing training and development opportunities
• Workplace Pension scheme

Apply Now

Submit your application using the form below. Required fields include full name, email, phone, CV upload, previous employment with [Employer hidden — sign up to reveal], right to work in the UK, work preferences, salary details, and relevant experience.