Job Details

[Employer hidden — sign up to reveal] is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. For over 34 years, millions of patients have trusted [Employer hidden — sign up to reveal] with their eye care. Following recent acquisitions, we have an exciting opportunity for an experienced Contact Centre Manager to join our successful team. The Team Manager role will report directly to our Head of Contact Centre, and be responsible for leading their team of contact centre agents to ensure service levels are achieved.

Job Responsibilities

• Managing the team ensuring a consistent approach to all calls both inbound and outbound
• Report performance and escalate problems
• Establish and maintain effective work procedures
• Review, assess and identify coaching & training needs
• Evaluate performance throughout the day, identifying areas for improvement
• Handling calls and enquiries as required
• Taking part in recruitment process for new staff

Experience Required

• Previous CCM or Team leader experience
• Ability to manage multiple teams
• Excellent communication skills
• Experience of dealing with behaviours and performance in line with HR framework

Benefits

• A competitive salary
• State of the art, modern working environment
• 33 days’ annual leave per year
• Pension scheme
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous [Employer hidden — sign up to reveal] friends and family discount scheme
• Ongoing training and development opportunities

Application

Apply now by uploading your CV. Contact: [Employer hidden — sign up to reveal]