IT Technician (Mobile)

Job Summary

[Employer hidden — sign up to reveal] is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted [Employer hidden — sign up to reveal] with their eye care. We are seeking to recruit an IT Technician to be based in our Edgbaston office. This will be a mobile role, which will require travel throughout the UK.

Key Responsibilities

• Travel to Hospitals/Clinics or company locations to provide IT support
• Install, configure, and maintain PCs, laptops, printers, mobile devices, networking equipment, software applications
• Diagnose and resolve hardware, software, and network issues
• Perform system upgrades and equipment replacements
• Set up user accounts, email, and security permissions
• Support Wi-Fi and basic network troubleshooting
• Maintain accurate service records and documentation
• Provide remote support when required
• Ensure compliance with company IT and security policies
• Manage stock, tools, and spare equipment
• Deliver excellent customer service and communicate technical issues clearly

Required Skills & Qualifications

• Strong knowledge of Windows operating systems, Microsoft 365, hardware diagnostics and repair, basic networking (TCP/IP, routers, switches, Wi-Fi)
• Ability to troubleshoot independently
• Good communication and customer service skills
• Time management and organisational skills
• Full UK driving licence
• Valid UK Passport
• Ability to travel regularly

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• Experience in field service or helpdesk support

Benefits

• Salary of £32,000
• 33 days Annual Leave
• Free or discounted optical products and procedures
• Discounts on other group member companies products and procedures
• Career progression
• Modern working environment with superb technological support

How to Apply

Complete the application form below, including your CV and answering the required questions. For any queries, contact [Employer hidden — sign up to reveal].