Job Summary

The Head of Clinical Practice will provide senior, profession-neutral clinical leadership across Integrated Urgent Care Services. The role will lead the development, standardisation and continuous improvement of clinical practice, workforce capability and quality assurance across a national, multi-site portfolio of Urgent Treatment Centres and Urgent Care (including Out of Hours) services.

Main Duties of the Job

Working within an established clinical governance framework, the post holder will strengthen and enhance systems that ensure care is safe, effective, patient-centred and operationally sustainable. The role combines clinical credibility, governance leadership, service improvement and operational influence to improve patient outcomes, support multidisciplinary teams and ensure consistent regulatory readiness.

The post holder will work in close partnership with the Group Medical Director, operational leaders and service directors to align clinical quality, workforce planning and service delivery across both directorates.

Success in this role will be demonstrated through:

• High standards of safe, effective and patient-centred care
• Positive regulatory outcomes and sustained inspection readiness
• Consistent, evidence-based clinical practice across all services
• Clear evidence of learning and improvement from governance processes
• A highly engaged, capable and sustainable multidisciplinary workforce
• Improved patient safety, quality and experience outcomes
• Effective use of data to drive improvement
• Reduced variation and improved equity of access and care

About Us

[Employer hidden — sign up to reveal] was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services. [Employer hidden — sign up to reveal] operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.

At the heart of everything we do are our core values: Truly Care, Team First, and Pioneering Innovation, making [Employer hidden — sign up to reveal] a forward-thinking organisation.

Job Responsibilities

Clinical Leadership and Professional Practice

• Provide visible, credible and inclusive clinical leadership across all services, acting as a senior role model for high standards of care and professionalism.
• Lead the development and implementation of consistent, evidence-based clinical practice, reducing unwarranted variation and improving equity of care.
• Promote a culture of accountability, openness, multidisciplinary collaboration and continuous improvement.
• Provide mentorship, coaching and professional leadership to clinical staff and designated clinical leaders.
• Support the development of clinical leadership capability and succession planning across the organisation.

Workforce Leadership and Clinical Performance

• Lead the development of a high-performing multidisciplinary workforce, including Nurses, GPs, Paramedics and Healthcare Assistants.
• Support workforce design, job planning, skill mix optimisation and rota resilience to ensure safe and efficient service delivery.
• Champion high-quality clinical decision-making and professional standards in urgent care.
• Ensure effective systems for recruitment, induction, appraisal, revalidation, supervision and competency assessment.
• Lead clinical performance management processes.
• Promote staff wellbeing, engagement and retention.

Clinical Governance, Quality and Patient Safety

• Work collaboratively with the Head of Compliance and risk to provide senior clinical oversight of investigations.
• Ensure systems are embedded for incident reporting, complaints management, safeguarding, infection prevention, patient experience, clinical audit.
• Ensure services remain inspection-ready and compliant with CQC and NHS standards.

Strategy, Service Improvement and Innovation

• Provide senior clinical input to business development, service design and bid activity.
• Lead the development and delivery of the clinical strategy for Integrated Urgent Care Services.
• Drive standardisation of clinical practice and governance processes across all sites.
• Lead quality improvement initiatives and innovation.

Operational Integration and System Working

• Work closely with operational and service directors to align clinical and operational priorities.
• Contribute to workforce, financial and productivity discussions.
• Represent the organisation with NHS partners, commissioners, ICBs, regulators and professional bodies.

On-Call and Escalation

• Contribute to senior clinical escalation and on-call arrangements.
• Provide senior clinical leadership during major incidents.

Person Specification

Experience

Essential:

• Significant senior clinical leadership experience in urgent, acute or integrated care
• Strong experience in clinical governance, patient safety and quality improvement
• Experience managing multidisciplinary workforce performance
• Experience working across multiple sites or services
• Strong understanding of NHS policy, regulation and system working
• Experience embedding governance frameworks and driving improvement

Desirable:

• Experience in both NHS and independent sector settings
• Experience of service transformation or large-scale redesign
• Experience representing services externally

Skills & Abilities

Essential:

• Strong, credible clinical leadership across multidisciplinary teams
• Excellent communication, influencing and relationship-building skills
• Strategic thinking with the ability to translate vision into delivery
• Ability to lead change in complex, fast-paced environments
• Sound judgement and decision-making
• Strong organisational and prioritisation skills
• High level of professional integrity and accountability
• Digitally confident and data literate

Qualifications

Essential:

• Registered healthcare professional (NMC, HCPC or GMC)
• Educated to Masters level or equivalent experience
• Evidence of ongoing professional development
• Enhanced DBS

Desirable:

• Leadership or management qualification

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Applicants must have current UK professional registration.

Employer Details

Employer name: [Employer hidden — sign up to reveal] Ltd

Address: Onyx, 12 Little Park Farm Road, Fareham, Hampshire, PO15 5TD

Website: https://www.phlgroup.co.uk/

Contact for Questions

Recruitment Partner: Marie Winch

Email: [Employer hidden — sign up to reveal]

Phone: [contact hidden]